Are you a recent graduate looking for a role within a leading software company? Would you like to be working within a dynamic Project Management Office? This role is all about communication, world class service and being a key stakeholder to our customers but also to others in the business.
Working within IRIS Professional Services PMO Team, the successful candidate will be responsible for the onboarding of new customers to IRIS products, co-ordinating multiple concurrent projects to completion.
Main Responsibilities
- Ensure the successful onboarding of new IRIS customers across multiple products
- Be first point of contact during project implementation
- Taking ownership of projects to completion
- Planning, monitoring and controlling project lifecycle
- All customer communication from Welcome Call to Project Closure and Handover
- Working with Consultants to create project plans and other relevant documentation for each project
- Maintain good communications with customers, resources and third parties to assure timely and efficient completion of projects
- Defining, booking and managing resources required to deliver the project
- Helping to implement best project processes and structure
- Ensures documentation and relevant systems are kept up-to-date reflecting project activity
- Process weekly & monthly reporting to ensure all projects run smoothly
- Identifying Risks and Issues associated to the project
- Help co-ordinate new initiatives/offerings and produce supporting documentation
- General Ad Hoc duties for the Project Management Team
- Any other admin duties as required
Key Competencies
- Technically competent with various software programs such as Word, Excel, PowerPoint etc.
- Reacts to project adjustments and alterations promptly and efficiently
- Flexible during times of change
- Persuasive, encouraging and motivating
- Ability to influence and negotiate for the benefit of the project
- Planning and organisation
- Ability to prioritise own workload to meet targets and objectives
- Excellent standard of written and spoken English
- Customer Focus
- Resilience
- A valid UK work permit
Key Relationships
- IRIS Customers
- Consultants
- Project Managers
- PMO Team
- Admin & Finance Teams
- Sales Teams