Applications for this job are now closed
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Background
Iron Mountain is delivering double digit organic growth in the UK/Ireland for the first time in many years. The enterprise ambition is to double revenues to $10bn by 2027 and this growth will come from its largest markets.
The UK is one such market with c11% market share. Therefore, the business local ambition is to grow to 20% of the available market and drive core storage, digital and activity revenue to over $400m.
To do this, we need to open up new customers and ensure we properly understand what they need to buy from us and how we can sustainably support them.
Purpose of Role
The purpose of this role is to build this customer insight through a combination of market research and Customer interviews, whilst putting the information sets together that the business can build on.
As part of this role, you will be working closely with various other functional teams in the business such as Commercial, Sales Planning and Marketing.
Primary activities of this placement are to
- Focusing on an important subset of customers (tbc) research key personas, long term information and data strategies
- Collaborate with the wider team to build interview questions and content to further probe customers plans
- Design templates that support personas and Customer journey maps
- Design surveys that are goal content and audience specific
- Make assessments of market size and opportunities
- Develop marketing strategies to support future pipeline development based on findings
- Identify market trends and make recommendations
- Identify threats and opportunities within the sector
- Conduct valid and reliable SWOT analysis of market research
- Collaborate with internal marketing and business partners to understand goals and needs
Deliverables & Outcomes
- Present data and findings to a key audience that can be tailored at a market level
- Create data reports that can be easily grouped and interpreted
- Cater needs to the audience
- Ensure data sources are accurate
- Recommend actions for optimization
- Highlight product performance and its life cycle within a sector
- Forecast and track industry marketing trends based on collected data
Person Requirements
- Studying for or completed a business or marketing degree
- Aptitude for research and critical thinking
- Open to learn new ideas
- Confident in engaging with customers and new people
Key Stakeholders Will Be
- Head of Commercial for UK, Ireland & South Africa
- Head of Public Sector Business Development
- Head of Corporate Business Development
- Head of Public Sector Account Management
- UK Marketing lead
- Key Account managers
The role holder will have weekly reviews on progress to ensure adequate support is provided. These reviews will also be used to set priorities, provide clear guidance on requirements and to work through issues/challenges etc.
During the placement, the role holder will have access to the necessary IM IT resources, including Sales Enablement training and a full induction package.
Location
The role will be based in Iron Mountain’s London office at 4 More London Riverside, or our site on Nettlehill Road in Livingston, Scotland.
