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    4. Platform Support Junior London 2023
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    Why you should join us…

    We connect with millions of people every day, make content they can't get enough of and reflect and shape the world we live in… and we do all this through the power of creativity.

    We will be a digitally led entertainment and media company that creates and brings brilliant content to audiences, wherever, whenever and however they choose.

    Advanced Advertising is a key focus for ITV. As part of the digital first ethos we provide our partners & agencies with a fantastic solution to provide highly targeted advertising across our diverse and engaged consumer base. We want to make sure we are a leading beacon of the digital revolution.

    This role entails…

    The Platform Support team provides direct support to internal and client (external) users of ITV’s Advanced Advertising platform. You will gain experience working on different client types and be exposed to different functional roles within the business. Your work will ultimately help clients make best use of the platform. Initially you will participate in a supportive capacity, but you will develop autonomy and ownership as you learn and gain experience. You will learn about the media, ad tech, and TV trading industries, and be given the opportunity to shine in a dynamic and supportive environment.

    We are looking for junior staff and/or graduates who can grow into the position, but we are also open to more experienced candidates who can hit the ground running. 

    • Act as first line of support for self-service clients and internal platform users, responding to queries and requests as well as triaging technical issues
    • Conduct troubleshooting for technical issues and escalate as necessary; serve as a liaison between client and technical escalation teams until resolution
    • Provide excellent customer service, communicating in a proactive, consistent and informative manner
    • Participate in an out of hours rota - PagerDuty for critical issues and live monitoring during key traffic events
    • Help with analysis of key trends in user tickets submitted to identify user-group knowledge gaps and underlying platform issues
    • Participate in process and workflow improvements, ad-hoc analysis, and conduct other operational activities to assist the team in achieving business objective
    • Be proactive in providing feedback on the product and platform as well as the team’s internal processes and lessons learned as we aim to continually improve

    Minimum role criteria

    • 1st / 2nd class degree in STEM fields a plus
    • Enthusiasm and hunger for learning
    • Be an outstanding team player

    ITV strongly encourages applications for this role from candidates with a disability and as a Disability Confident Leader if you meet the minimum criteria for a role and you have declared that you have a disability, we’ll guarantee you’ll get to the next stage*.

    We want to be the most flexible employer in Media. We offer Smart working and we will support you and provide you the right environment and work/ life balance.