Sales Support Trainee London 2023

Jupiter is one of the UK’s leading investment management companies with just over 500 employees and £50.8 billion worth of assets under management (as at 31st March 2023).

Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA, APAC and the US.

The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground’s Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office.

Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings.

We offer our UK employees a 3-2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance.

The programme

This is an exciting opportunity to join Jupiter's Distribution department as part of the Investment20/20 programme.

Investment20/20 is an industry wide initiative designed to create more entry level opportunities into the industry and to provide you with the skills and experiences to help you start your career. During the Investment20/20 programme you will receive:

• A 12-month fixed term contract with the potential to convert into a permanent role
• A dedicated line manager focused on supporting your development
• A buddy from a previous intake
• On-the-job training
• Structured soft skills and technical training
• Invitations to Investment 20/20 industry and social events
• Invitations to Jupiter’s Sports, Social and Arts events
• Salary - £26,250 and comprehensive employee benefits package that includes physical health and financial wellbeing initiatives

You will have the opportunity, through the Investment20/20 Ambassador Programme, to return to your school, college or university to raise awareness of Jupiter and the Programme. In addition, we provide our employees with a comprehensive employee benefits package that includes physical health and financial wellbeing initiatives and family friendly policies, as well as Company support to make a difference to the charities that are important to you.

We also offer a structured learning and development programme and sponsorship towards relevant qualifications. Our employee resource groups (including Ethnicity, Faith, Pride and Gender), Art and Charity Committees also provide further support to our employees.

Job introduction

This is an outstanding opportunity to join Jupiter’s Distribution department which will enable you to get a rounded view of how the Sales Support role works. This position will provide Sales Support to the Distribution function. This is a real 360 role in which you will gain a true understanding of how both the industry and business works.

We are currently looking for a candidate with a strong “can do” attitude, willing to learn and add value to key function of the Distribution team. The individual will provide an office-based sales and administrative support to the Distribution function, allowing them to develop their skill set across all areas of a successful Investment Management business and enjoys having a varied role.

Key responsibilities

• Help to extend client relationship knowledge and support the team leverage off existing relationship;
• Interaction with various groups across the firm including investment teams, legal, compliance and operations to meet sales team and client requirements;
• Assist in the coordination of face-to-face meetings (or calls) with internal stakeholders and clients; preparation of key information and action points/ next steps list;
• Report sales activities, notes and client meetings;
• Support team head by ensuring client deliverables and daily activities to support the wider distribution of funds are managed and delivered in a timely manner;
• Ensure dashboards sheets and information packs on each call are kept up-to-date and available where needed;
• Manage and Respond effectively to client and internal enquiries to ensure deadlines are met (as well as documenting and sharing key points with stakeholders);
• Maintain client records and mailing lists via Client Relationship System;
• Produce and update sales reports, market intelligence and trend analysis to help deliver updates and presentations on sale progress and targets to our internal stakeholders;
• Contribute to sales support team development, initiatives and strategy
• Support and assist with delivery of best in class client experience as a member of the sales support team
• Any other ad hoc tasks

The ideal candidate

Jupiter’s Investment20/20 Programme is aimed at school, college leavers and graduates looking to start their careers. We are looking for individuals with the following skills and attributes for the Sales Support Trainee role:

• Excellent communication skills with a customer service approach
• Strong team player with proven ability to develop good working relationships
• Ability to work under pressure
• Good database management skills
• A flexible and proactive approach to work
• Ability to work under own initiative
• Good time management skills
• Self-motivated

We always look for the best candidate for each of our opportunities and have no requirements in terms of educational institute attended, subjects studied, previous experience, or grades achieved.

The process

Phase 1

In order that our selection process is objective and data led, we are inviting candidates to complete an online cognitive assessment (approx. 30 mins). This will focus on your ability to perform in core skills including:

• Numerical reasoning (ability to make correct decisions or inferences from numerical data)
• Inductive reasoning (ability to think critically and problem solve)
• Deductive reasoning (drawing logical conclusions based on information provided)

Phase 2

Successful candidates will automatically be invited to complete a Job Focussed Assessment thereafter (approx. 20 mins). This assessment will focus on your ability to perform the role by measuring competencies required for the role.

Phase 3

Successful candidates will be invited to complete a short video interview in the first instance and invited to a face to face interview as a final step.

Regardless of your success with Jupiter, all candidates who have completed the full assessment process will receive a detailed feedback report from their with recommendations for areas of focus future interview. Please note for these specific roles we are unfortunately unable to progress candidates who do not have uk right to work.

Don’t meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don’t think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role.