Graduate Workday SMART Consultant Client Support 2025

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday. You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team. At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

Main purpose of the role & responsibilities in the business

As a Workday Graduate SMART Consultant at Kainos, you will work as part of a large global team supporting our successful cloud-based Smart™ Automated Testing, Audit and Shield Applications, across our world-wide customer-base.

In your role, you will be providing support to our customers as part of the Kainos Smart™ Gold Service, enabling our customers to maximise value-add from the Kainos Smart™ Product Suite by:

• Executing, Reporting and Maintaining customer Test Packs.
• Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer value.
• Liaising directly with customers on a regular basis as part of the Smart™ Gold Service.
• Providing Business-as-Usual support to our customer-base for our suite of Smart™ products – including Smart™ Test, Smart™ Audit and Smart™ Shield.
• Design, build, troubleshoot and perform Quality Assurance on customer test packs. From initialdiscovery of the customer’s specific configuration, you will help define the scope of appropriate teststo be created, ensuring they are aligned with customers’ test strategies. You will utilize the test scope to design and build test packs in Kainos Smart™, achieving a balance of efficiency versus added value for the customer.
• Training - You will help transfer knowledge of the Smart™ Test, Audit and Shield Applications to customer teams and colleagues.
• Contributing to Continuous Improvement - Outside of customer engagements, you will contribute to the continuous improvement of the Kainos Smart™ Product Suite by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc.

Upon completion of the 12-month Early Careers Programme, you will have gained knowledge and skills to help transform the organization and set you on the path to becoming the next generation of leaders at Kainos. Fun fact - 11 of our 17 leadership team members have graduated from our Early Careers Programme!

Minimum (essential) requirements

• Currently studying towards, or already obtained, at least a Level 6 bachelor's degree in a relevant technical and/or business subject, e.g., IT/Computer Science, Engineering, Business, Human Resources, Economics etc.
• Excellent customer focus, with experience in a customer-facing environment.
• Positive can-do attitude, with the ability to work independently and to adapt your style and practices, to respond to changing circumstances and customer needs
• Clear and effective communicator (both written and verbal). Due to the interactive nature of the role, our team members must be able to communicate effectively with both customers and colleagues.
• Ability to prioritise and plan your workload and meet key deadlines.
• Ability to apply all relevant standards and procedures to your own work, maintaining high levels of quality and accuracy at all times.
• Good commercial awareness and understanding of project and business dynamics.
• Excellent attention to detail.
• Capable of working within (remote) teams and alongside customers, as well as individual tasks with limited supervision.

Desirable:

• Exposure to software development, business analysis or quality assurance/test consulting environments.
• Knowledge of the trends in information technology and quality assurance, especially ‘Cloud’ computing and SaaS concepts.
• Experience of working within a Software Application Support Environment.
• Experience of the Workday Application Suite.
• A developed understanding of manual and automated testing.

Things to know before applying

At Kainos, we work with a diverse range of clients and some of our projects require travel. If travel were required, we will endeavour to keep this to a minimum and ensure sufficient notice is provided.

We’re looking forward to receiving and reviewing your application. We strongly encourage you to apply early. If a high number of applications are received, this role may close earlier than the advertised deadline. In cases where a large volume of applications is received, the recruitment team will apply enhanced criteria to refine the shortlisting process.

We wish you all the best with your application to Kainos and look forward to hearing from you soon!

Timelines

• Closing Date: Friday 18th October
• Virtual Assessment Centre: 5th – 14th November
• Outcomes Communicated: 25th – 29th November
• Start Date: June or October 2025

So what are you waiting for? Let’s write the next incredible chapter of our story together.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.