Coordinator Harrogate 2023

Kiwa Agri Food are looking a Scheme Coordinator to join their friendly and fast-paced Scheme Coordinator team on a fixed term contract for 12 months. This role will work closely with the Feed Scheme Managers to ensure smooth and excellent administration support. Kiwa, is a global top 20 leader in Testing, Inspection and Certification. Our company motto is: We create trust. We want you to trust us with becoming your employer of choice. We offer excellent training and development opportunities, the freedom to do your job as you see fit and we are a respectful and diverse company that employs over 10,000 Kiwans worldwide.

About the role

• Undertake and prioritise tasks to aid the smooth running of schemes.
• Create strong relationships with customers.
• Support customers through the application/renewal process from initial application to completion of certification.
• Liaise with in house and contracted assessors from allocation of work through to the receipt of completed reports.
• Produce Certificates/final reports/update external websites.
• Update and maintain records and reports in electronic systems.
• Answer telephone and deal with enquiries through to their conclusion.
• Be involved in internal audits for schemes including reviewing Scheme Work Instructions.

Do you have what it takes?

• Practical experience working in customer service.
• Budget management awareness with the ability to work to set targets.
• Excellent planning and organisational skills.
• Good working knowledge of typical IT tools (Microsoft Office, etc).
• Dynamism, aptitude for problem solving and team work, practicality, reliability, flexibility, and results oriented.
• Exceptional communication skills and interpersonal relations at all levels.

What can you expect from us in return?

• £21,500 per annum
• 25 days holiday + Bank Holidays
• 36.25 hours a week, Mon-Fri
• Hybrid Working - 2 days in Harrogate office/3 days WFH (after office based training completed)
• Family Leave - generous enhanced maternity/adoption/shared parental leave - first 6 months full pay maternity/adoption and shared parental leave & 2 weeks full pay paternity leave
• Holiday Buying Scheme
• Welcome pack with goodies
• Salary Reviews
• Company Bonus Scheme
• Enhanced Pension
• Life Assurance (4x Annual Salary)
• EAP - Free, independent Employee Assistance Programme, offering confidential information, support, advice and counselling, 24 hours a day, 7 days a week, 365 days a year
• Cycle to Work Scheme
• Eye Care Vouchers

Why work at Kiwa?

We achieve results. Our values run through our business; ‘We ARE Kiwa’, Ambitious, Reliable and Engaged. That is how we interact not only with our colleagues and customers, but everyone we meet. We embrace the personal development of all our colleagues, we will encourage you to be ambitious, explore new ideas and help make our world a safer, more sustainable place. You will work within an organization that is very dynamic and in which you have all the space to maximally develop yourself.

Kiwa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We fully take advantage of the flexibility we have to hire Kiwan’s from around the world and from any background. We give our team a work environment free from prejudice, discrimination, and intimidation so they can do their best work and live happy lives. Inclusivity and equality are important to us, and we don’t tolerate behaviours that don’t follow these values.

Are you interested in the Scheme Coordinator position and feel this role will suit you? Please do not hesitate to apply today!