This role is to provide technical field support to accounts in the Kyocera group.
The role
Main tasks and responsibilities
- Provide technical assistance to assigned Kyocera accounts within timescales specified by SLAs
- Effectively investigate and rectify faults reported by KMDS and channel partner end users
- Perform device installation routine maintenance and modifications/updates as required
- Provide support during installations
- Understand and be fully conversant with SLAs relating to assigned KMDS accounts
- Understand solutions in use and be able to carry out basic fault finding
- Back up colleagues when necessary – e.g., holiday, sickness, busy periods
- Log call details using the call logging system within agreed timescales
- Report reoccurring faults to enable proactive management of such faults
- Share expertise and technical information with team members
- Build relationships with key stakeholders within KMDS accounts at all times
- Ensure boot stock and/or site stock is maintained at specified levels
- Attend product courses as requested to ensure knowledge base sufficient for job role
- Adhere to all Kyocera policies and procedures.
- Adhere to customer health and safety policies and procedures when on site.
- Work and conduct should always align with Kyocera core values and philosophy.
- Any other tasks related to technical support as directed by your line manager What we can offer you
- Salary (Competitive)
- 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
- A buying and selling holiday scheme
- Life Assurance (4 x base salary)
- Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme
- Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
- Electric Car Scheme
- Lifeworks – Access to discounts / perks
- EyeCare – Access to money off for glasses and sight test
Knowledge, experience and skills
- Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
- City & Guilds or similar qualification or comparative competence level.
Competencies and key success factors
- Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
- Excellent communication and interpersonal skills to ensure first class customer service
Our values
The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.
Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.
