Do you have excellent Danish or Dutch language skills and are interested in supporting the LEGO® Consumer & Shopper department in delivering impactful engagement to our consumers?

Bring your passion for the LEGO brand to this role and share this enthusiasm with our consumers and fans!

This role is based in Slough UK and will follow our best of both hybrid working model (three days in the office), with one weekend day on a rotating basis.

No relocation assistance is offered for this position.

Core responsibilities

  • Engaging with LEGO fans by replying to them English and Danish or Dutch across our various platforms and channels e.g., social media, product reviews.
  • Being active in developing our approach to engaging with users and creators across multiple platforms.
  • Tailoring your engagement to the channels and audiences you are interacting with.
  • Working closely with your team as well as various internal and external collaborators within Consumer & Shopper Engagement (CSE).
  • Gathering and evaluating data.
  • Providing direct feedback to users.
  • Directing user communication and support.
  • Being a safety net by evaluating, and moderating reported content where necessary.

Play your part in our team succeeding

Our mission in CSE is to be the champions of consumers and guardians of the LEGO Group’s Play Promise. Our vision is to innovate the future of service, deepen consumer engagement and be a reason why people choose the LEGO Brand.

The CSE department is team of around 1000 employees with offices in the UK, Germany, USA, Denmark, Singapore, and Shanghai, supporting 5 million customer engagements per year across multiple channels (phone, email, chat, social media, web, owned apps and platforms). Our customers are based around the globe!

Our teams already provide world-class consumer support to consumers on channels such as chat, calls, and emails. We have moved through a journey from a traditional contact centre to our now engagement centre, where social media engagement, engagement with kids on our owned platforms, proactive shopper assistance and two-way engagement at different touchpoints are playing an ever increasingly important role.

Do you have what it takes?

  • Strong Danish or Dutch written skills are essential (in addition to strong English written skills.)
  • Exposure with social media or other online community support is beneficial.
  • Excellent communication skills. We are FRKE! Fun, Reliable, Knowledgeable and Engaging.
  • Digitally native with confidence communicating online.
  • Confident working with consumers where change and uncertainty can occur.
  • Conscious of needing to tailor tone of voice dependent on audience.
  • Ability to assess risks of public engagement opportunities.

What’s in it for you?

Here are some of what to expect:

  • Family Care Leave – We offer enhanced paid leave options for those important times.
  • Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
  • Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
  • Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
  • Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
  • Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.