Graduate Business Product Support (Customer Support) Yeovil 2023

At Leonardo, we have a fantastic new opportunity for a Product Support Business Graduate. Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 7,000 are based in the UK.

Job Description

As one of the leading helicopter manufacturers in the world, Leonardo Helicopters is part of the multi-national Leonardo Group of world class engineering companies. Leonardo Helicopters designs, develops and manufactures an unrivalled range of the most advanced helicopters, rotary wing technology, also developing mission and performance critical systems. Our helicopters are used extensively in civil and military roles worldwide. Primary operations are in the UK, Italy, Poland and the USA.

Typically, your placements will consist of 3-6 month rotations across Customer Support and Training (CS&T), primarily focused on Product Support Engineering (PSE).

This includes the opportunity to do a 3 month external placement elsewhere in the business. The graduate scheme will give you the opportunity to build on your technical knowledge and also develop soft skills through opportunities which a direct entry position may not be able to.

In conjunction with the Customer Support Management Team and the Early Careers Team, you will have the opportunity to input into the design of your training scheme to include placements which give an insight into the complete Helicopter Product Life Cycle.

• Flexible working: We offer our employees the time and flexibility they need to enjoy a balanced life through flexible hours and part time options
• Custom working: The role may be a mixture of home based and onsite
• Flexible benefits: Our company-funded approach to flexible benefits allows employees to make choices appropriate for them. Each employee has access to a wide choice of lifestyle, health and wellbeing options best suited to their individual lifestyle goals.
• Network groups : To demonstrate our ongoing commitment to diversity & inclusion we have network groups for: Carers (employees caring for families or friends) Enable (supporting people with disabilities) Equalise (development of a gender balanced workforce) Pride (promoting equality for all LGBTQ+ individuals) We also work in partnership with AFBE (Association for Black and Minority Ethnic Engineers).
• Training : Free access to Coursera which provides more than 4,000 online courses
• Continuous Learning : You will be supported in your ongoing professional development though training and mentoring
• Investors in People : We are proud recipients of the Investors in People Gold Award
• Employee Assistance Programme : Providing free and confidential mental health support
• Generous annual and flex leave in addition to bank holidays

What you will do

The Graduate Scheme will start with an Induction into Leonardo, followed by a team building week (including overnight accommodation) at an offsite location incorporating all Trainee starts. There will also be a Customer Support specific induction to ensure that scheme requirements and expectations are fully established.

As part of the Customer Support team you will learn about the operation and through life support of our products, from initial design to maturity. Whilst on your journey through Customer Support you will experience firsthand what it entails to support aircraft for our large customer base.

There will be opportunities to work at Customer facilities and on occasion to travel further afield. There is an appetite for Graduates to support initiatives and projects. The Product Support Business Graduate role can be incredibly varied. Workload will include;

• Project Management
• Integrated Logistic Support (ILS)
• Customer Support Management (CSM)
• Bids and Proposals
• Quality Assurance
• Equipment Performance Analysis
• Cost Benefit Analysis

Unlike Initial product design, Customer Support requires a mind-set obsessed with the rapid development of innovative technical solutions to keep helicopters flying and lateral and deep analysis of customer feedback to create product improvements which ensure that the Company’s helicopters remain safe and at the cutting edge.

Working with world-leading specialists, you will increase your technical skills and capability, and develop your academic and practical understanding of the diverse world that is the Aerospace Industry. A role in Product Support will be incredibly varied, and will grow and develop throughout the scheme. Responsibilities may include:

• Working on Bids
• Working with engineers to understand our products’ performance and reliability in service
• Business Improvement
• Project Managing Modifications, Workflow, Offloaded deliverables
• Liaising with Customers
• Improving Processes
• Managing Customer expectations – monitoring contractual obligations

Our Graduate Programme caters for those who are interested in the business aspects of supporting a fleet of helicopters.

Our Product Support Business Graduates are primarily office based, they work with customers and vendors, resolve customer issues and conduct analysis to ensure that future developments reduce the cost of ownership for our customers and increase aircraft availability. They also work closely with other Leonardo departments to help develop solutions.

What we are looking for

Mandatory

Please note that in order to apply for this opportunity you must be eligible for UK Security Clearance. Normally this is to the level of Security Check (typically known as “SC”) for our business which includes having a minimum of 5 years permanent residency in the UK.

Qualifications

• Minimum 2:1 Bachelors or Masters in Management, Product Design or Business-related subject.

Desired Skills

• Motivation and confidence to work in a dynamic programmes environment
• Works well in a multi-disciplined, cross-functional team
• Good communications skills at all levels (written & verbal)
• Proficient in the use of MS Office software suite including Project
• Ability to manage complex projects

Personal Qualities

• Tenacity, fresh thinking and enthusiasm
• Analytical Mind
• A strong team player
• Conscientious and keen to learn
• Flexible in terms of working hours and overseas travel

Diversity Statement

We are relentless about inclusion. We understand an inclusive environment is one that welcomes everyone as they are. We see diversity as a strength. We still have some way to go to achieving diverse teams across our whole business.

We would like you to be part of our journey to creating that better balance and welcome applications from all individuals from all walks of life as we build a stronger company together.