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    4. Graduate Consultant Leeds 2024
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    LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

    About our team

    As a Graduate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner.

    About the job

    The role will take new business and dedicated existing clients through the full onboarding process, helping to configure their financial crime strategy and advising them on best practice.

    RiskNarrative operates as a recognised innovative leader in our field, we are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a challenging and fast-paced environment, and you should be comfortable working directly with customers.

    You’ll be responsible for

    • Deliver bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform
    • Use expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers by presenting, analysing, problem solving, training and configuring the RiskNarrative platform
    • Work closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service
    • Working closely with customers to develop financial crime strategies and configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives
    • Gather client requirements by asking the right questions and documenting details to configure our systems whilst liaising with internal and external stakeholders
    • Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements
    • Ensure client satisfaction with implemented solutions and conduct product training and client demonstrations

    Qualifications

    As a Graduate role, experience is not required, and the role is ideal for someone who wants to begin their career in the Technology industry.

    Personal:

    • Excellent teamwork and verbal and written communication skills
    • Ability to work closely with customers at all levels, investigator to C Suite
    • Keen eye for and high attention to detail
    • Ability to handle multiple streams of work simultaneously
    • Ability to react well to rapidly changing requirements with a positive attitude
    • Self-motivated with a strong drive to succeed
    • Ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service

    Industry:

    • Financial Crime knowledge/experience as an analyst, investigator or similar in one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit
    • Experience of setting and understanding financial crime strategies to a defined risk appetite
    • Practical day-to-day experience of utilising financial crime tools – exception handling or strategy configuration, for example

    Technical:

    • Experience of implementing & configuring bespoke customer SaaS products
    • Knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks
    • Analytical problem-solving, troubleshooting, sourcing technical solutions
    • Data analysis skills i.e. building and interpreting analytics reports and tables including but not limited to QuickSight, Excel, Business Objects or Tableau

    Culture and benefits

    At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.