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The Retail Operations and Customer Experience intern is a dual role, 60% based in the Retail Operations Team and 40% in the Customer Experience Team but a key part of the wider Retail Team in both parts.
This role offers key support to the Retail Operations and Customer Experience Managers, the Retail Op’s Co-Ordinator and the wider Retail Management team, as well as the Retail stores, in both the UK and Ireland.
This role, in conjunction with that of the Retail Op’s Co-ordinator, facilitates the smooth running of both the Retail Boutiques and Retail Management Team on a day-to-day basis through a series of tasks both routine and ad hoc
Key Responsibilities
- To provide day-to-day support to the Retail Operations Co-ordinator and the Retail Management Team when required. To also provide ad-hoc support, as and when required, including booking travel and other logistics
- To order and post out items to stores, such as uniforms and other miscellaneous items
- To support in the organisation of the bi-annual company conference and other Retail Events
- To help organise in advance and support in person at Store Events organised by the Retail department
- To be a point of contact for stores for Retail Operations and Customer Experience, answering phone calls and replying to emails
- To process store stationary orders and other necessary purchases and to assist with any queries stores that might arise from this. Following up with any stores that have made unwarranted purchases out of policy
- To maintain accurate records of all store information, including the store directory, boutique space and store referential
- Collating information and updating the Retail Calendar, checking this regularly and editing/ adding items where needed
- Updating accurately basic spreadsheets and records. Also collating information from stores and summarising the results with a brief overview
- Setting up surveys on Survey Monkey, communicating these to stores and compiling the results after the agreed deadline for completion
- To support Customer Experience with implementing, and occasionally attending, both in person and virtual events – including tasks such as the event toolbox, ticketing, sourcing props, delivery of furniture and products and arranging supporting F&B.
- To maintain and update any service-led catalogues with accurate product imagery, pricing and descriptions (such as Uber Eats & WhatsApp for Business)
- To assist the Customer Experience Manager with the set-up and implementation of any new Pilot initiatives and further Pilot roll-outs involving our Store Teams
- To learn and perform both Beauty Services & Virtual Services to support the Retail Team and Customer Experience Team during internal and external Events & Training Sessions
- To occasionally accompany the Retail Team on store, site & competitor visits when required
What we need from you
- Working at pace and efficiently, whilst maintaining accuracy is key in this role as it sits within a fast-paced, ever-changing department
- Collaboration with colleagues in your team and other departments, your line manager and the wider team are crucial in this role. Agreeing mutually convenient deadlines for work and division of workload on any project is also key
- Effective planning in this role is essential, as is the ability to prioritise tasks in order of importance to achieve objectives
- A good understanding of the company’s current performance including all processes and procedures, structure, history, values and aims is key
- The ability to work independently within set boundaries and guidelines is key to being successful in this role. Also the ability to proactively seek to improve one’s own performance is essential
- Understanding who our customers are, (internal & external) and seeking to deliver excellent service and support consistently
- The ability to be proactive and look for the most cost effective and practical solution to any given problem or task
What we offer you
- Generous staff discount to use on all your favourite L’Occitane products!
- Training Product Allocation every month!
- Generous holiday allowance, increasing with length of service
- Extra half day off for your birthday every year
- Extra day holiday if you get married
- Weekly fruit basket per team
- Pension scheme
- My L’Occitane Rewards: Discount/Cashback on high street retailers
- GymFlex, Cycle to Work, SmartTech, Childcare Vouchers
- Many social events throughout the year, in and out of the office
- Much, much more!
*Some benefit eligibility is based on length of service
About L'OCCITANE
Since 1976, L'OCCITANE en Provence has been imagining, producing and selling beauty, skincare and well-being products with an intention to share nature's wonders with the world. Our ambition is to not only sustain lands, but to regenerate ecosystems. We believe beauty goes beyond what the eye can see.
From seed to skin, we are holistic in our approach. At L'OCCITANE en Provence, we've always been Cultivators of Change. This mindset is nothing new. We do our best to create positive change for the world, and we always try to inspire everyone around us to do the same.
L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles.
One way we cultivate change is by creating a more diverse and inclusive workplace and organisational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued.
We recruit positive-minded people who share our core values and our commitment to sustainability.
