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About the Role
- Utilise Service Desk call logging software to log, monitor, update and resolve customer problems & incidents in line with Service Level Agreements
- Identify, analyse and where possible, resolve problems with computer hardware, telecommunications and software
- Liaise with team members and escalate tickets to senior engineers where appropriate.
- Maintain and updates asset registers & knowledge bases
- Utilise, maintain and create where appropriate, documentation for all IT systems and functions
- Undertake daily system checks to ensure IT system availability
- Deploy workstations and printers
Required skills, qualifications and experience
- Proven experience in an IT Service Desk role or recently completed an NVQ, HNC, BSc in IT or a related subject
- Experience on Windows 10 Desktop support and maintenance
- Experience of Active Directory and management of user accounts
- Experience of maintaining remote working equipment for a large user base
- Experience of Microsoft Exchange
- Solid trouble shooting and problem solving skills
- Good communicator comfortable in a client facing role
- Good written communication skills, able to maintain documentation relating to support activities
- SC (Security Clearance) will be required to perform this role
What we offer you
At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more.
We are an employer in support of and offering Flexible working with the option to also work a 9 day fortnight depending on business requirements, where you have the option of Fridays off. We offer Competitive salaries alongside a flexible holiday entitlement.
We have a Wealth of benefits available to you that can be selected through our wellbeing tool upon commencement of employment. Just a few of our amazing benefits are shown below:
- Private Medical Insurance
- Competitive Pension
- Dental
- Critical Illness
- Life Assurance
- Travel Insurance
- Employee discounts for top high street shops
- Employee Assistance Program which includes free face to face counselling sessions, Legal advice, Financial advice, etc
- Internal training and development alongside out Education assistance programmes
- Reimbursement for a professional membership
- Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave
Business Environment
The company provides the Ministry of Defence (MoD) with safe, efficient and responsive support. LMUK SS, as part of the ABL Alliance with AWE and Babcock, is also responsible for the management of operations at RNAD Coulport. Looking to the future, LMUK SS supports the joint US and UK submarine design efforts.
Equal Opportunity Statement
Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.
