Applications for this job are now closed
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
This is a role in the Business Improvement and Change Team within L&Q’s Strategy, Planning and Change Directorate, offering a first step opportunity to candidates wanting to develop a career in Business Improvement.
We have recently updated our portfolio of policies, processes, and standard operating procedures, which will soon be relaunched across our business. As a result, this role will primarily focus on reviewing and refining processes, as well as rewriting standard operating procedures.
Additionally, you may be responsible for delivering small projects and initiatives across the Group, ensuring they are completed on time and within budget. This will involve working collaboratively to manage project plans, risks, issues, and governance. The role also includes identifying and analysing information, such as customer insights, providing basic training, and fostering collaboration through co-working.
Key responsibilities
- Developing process maps and writing standard operating procedures.
- Supporting the wider Business Improvement & Change Team in delivering projects.
- Helping to embed a continuous improvement mindset and capability across the L&Q Group.
The successful candidate will need to demonstrate the ability to
- Work collaboratively with colleagues across L&Q, but possess the confidence to make clear and reasoned decisions
- A strong ability to actively listen, negotiate, challenge and influence at all levels
- Self-manage goals, targets and outputs is required in order to deliver effective change with pace
- Quickly acquire in depth knowledge of L&Q’s business processes and systems.
- Acquire a good understanding and skill in process mapping using Microsoft Visio
- Able to develop Standard Operating Procedures using the L&Q format.
- An understanding of project management and change management techniques and ideally some acquired demonstrable experience of delivery
- An awareness of lean continuous improvement tools and techniques and the drive to train and coach colleagues.
If you are interested in this role and have the experience required, then apply without delay!
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
Our commitments
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you are interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it is feasible then we will make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
