Applications for this job are now closed
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.
L&Q has a vibrant and busy Income Management Department responsible for maximising income collection. In this role you will be managing a portfolio of properties and proactively recovering rent arrears. You will work with our residents providing support to avoid legal action.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.
Key responsibilities
- Proactively managing a portfolio of accounts to reduce rent arrears.
- Negotiating agreements/payment plans where appropriate
- Working closely with your residents to achieve the right outcome.
- Make referrals for support and provide advice and information to Residents.
- Identify when to take legal action as appropriate, completing legal paperwork and attending court when required.
- To carry out evictions where possession has been obtained.
- Build excellent customer and stakeholder relationships, both internal and external.
- Achieve targets and KPIs.
- Making outbound and taking inbound calls.
Skills and experience
- Excellent customer service skills are essential for this role.
- Good verbal and written communication skills.
- Strong time management & organisation skills.
- Build rapport and gain trust of your residents.
- Confident at making decisions and accountable for workload.
- Adaptable and flexible in an ever-changing environment.
- Exceptional collaborative skills to work with different departments.
- Able to work efficiently, both independently and within a team environment.
Company benefits
In addition to our support and training, the successful candidate will have access to our full suite of benefits, which includes;
- Remote working – up to 80%
- Strong family friendly policies
- Committed Learning & Development
- Annual leave starting from 26 days rising to 31 with length of service
- Excellent Pension Scheme – double contribution up to 6%
- Generous non-contributory life Assurance
- An Employee Assistance Programme
- Recognition bonus’s (spot awards)
- Great places to work certified 2022
- Best Workplaces for Women – ranked 23 in the UK
- A range of diverse networking groups to join, Kaleidoscope, Inspire & Spectrum
- Up to 21 hours per year to volunteer with the charity of your choice
If this sounds like you then don’t delay, we would love to hear from you.
