Trainee Application Support Analyst 2023

Do you have a technical mind and a passion for helping people? Then this could be the role for you!

We are currently recruiting for a Trainee Application Support Analyst to join L&Q at a very exciting time where we will invest, grow, and transform our business to provide a better service to customers old and new. To support this, our Business Applications team is implementing a new Target Operating Model and is being restructured to support this journey, this role forms part of that process.

This is an entry role providing support to our team of Application Support Analysts, who’s role is to ensure that L&Q’s portfolio of applications are supported, performant and always meet the business needs.

The ideal candidate will have a strong tenacity for problem solving and be passionate about learning and developing their skills. This role will involve working in a highly collaborative environment, so being both technically minded and personable will help build close working relationships with key stakeholders.

L&Q is a large dynamic organisation with ambitious plans. Each support team will be responsible for a portfolio of up to 50 applications. Therefore, excellent communications skills, organisational skills and the ability to prioritise are key!

Responsibilities

• Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks.
• Supporting Application Support Analysts working with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA
• Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts
• Maintaining a register of contracts and end dates and ensures that renewals and procurements are flagged in plenty of time

What you will be involved with

• Supporting the Applications Support Analyst to manage the application lifecycle, ensuring that applications continue to meet business needs
• Supporting the Applications Support Analyst in Internal and external Service Reviews
• Builds knowledge of individual applications and of application Support Taking ownership of priority incidents ensuring they are resolved in a timely manner
• Building relationships with Business Stakeholders and Suppliers.

Skills and experience

• IT literate with an interest in technology. At home with complex issues and a willingness to learn and develop new news skills
• Familiarity with the Microsoft Operating environment systems and tools.
• Previous experience in a customer-facing role
• Good problem-solving skills, with a focus on customer service
• Strong written and verbal communication, with the ability to advise, and inform in a consultative manner
• Good organisational skills, including the prioritisation of workload able to work under pressure

If you are interested in this role and have the experience required, then apply without delay! 

Interviews will be held on 3rd July 2023 via Microsoft Teams. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.