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    1. Home
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    4. E-Commerce Internship London 2024
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    An exciting role within the Tiffany E-commerce Team, the E-commerce Intern holds a pivotal role in enhancing conversion and retention rates across the EMEA websites. The E-commerce Intern will support our E-commerce Content Manager and E-commerce Content Specialist in managing and executing digital content, including online merchandising, for campaigns and day-to-day activities across our nine websites, which operate on two different platforms. The ideal candidate will be creative, detail-oriented, and possess a strong passion for digital marketing and e-commerce.

    The E-commerce Intern is a dynamic and attentive individual who is adept at relationship building with internal and external clients, and a strong, decisive team player that locally builds a climate of service excellence by maximizing the performance of their area. The E-commerce Intern is a loyal ambassador of the Tiffany brand and will align with the Tiffany Global Service Philosophy to:

    • Create a connection between internal and external customers to the Tiffany & Co. brand
    • Build trust and credibility
    • Exceed expectations
    • Honour the Tiffany legacy

    Key accountabilities

    Content

    • Collaborate closely with the E-commerce Content Manager and E-commerce Content Specialist to provide support for content strategy and execution.
    • Develop proficiency in the two Content Management Systems to facilitate content management and troubleshooting.
    • Coordinate with the E-commerce Content Specialist to construct and schedule campaigns, ensuring alignment with the Global Marketing Calendar across all websites.
    • Uphold content standards by ensuring high quality, adherence to brand guidelines, and alignment with target audience preferences.
    • Assist the E-commerce Content Specialist in optimising website content to improve sales and conversion rate.
    • Conduct routine audits of website content to rectify errors, inconsistencies, and outdated information.
    • Assist with Digital Marketing translations coordination.
    • Collaborate closely with E-commerce Specialists to provide strategic insights on website content, jointly overseeing all aspects of content operations.

    Merchandising

    • Ensure proper categorisation and merchandising of product categories across all 9 EMEA websites.
    • Drive sales through effective management of key SKUs and collections on the e-commerce platform.
    • Ensure all products featured in web/digital marketing campaigns and emails are available and in stock, promptly flagging any issues to the relevant team.
    • Monitor new product launches across nine websites and report any issues to the relevant team.
    • Support the E-commerce Specialists with weekly and monthly reports and any ad hoc requests.
    • Work closely with E-Commerce Specialists to provide strategic insights on visual merchandising, jointly overseeing all aspects of merchandising operations.

    Site functionality

    • Monitor functionality of EMEA sites daily, promptly reporting any issues to the E-commerce Director.
    • Ensure continuous optimization of the website across all customer touchpoints.
    • Assist E-Commerce Specialist with implementation of product recommendations.

    Contacts

    • Collaborate closely with various Tiffany & Co. departments, particularly the Marketing and E-Commerce teams in NY, Regional Merchandising teams, and the Distribution Centre. Ensure alignment of E-Commerce activities with established processes, procedures, and regional strategies, goals, and objectives.
    • Demonstrate the ability to work independently while also being a dedicated team player. Foster mutual respect and support from colleagues across the global business.
    • Contribute actively to the overarching mission of the department, striving to enhance its effectiveness and success.

    Expertise

    • Monitor competitor activity closely, remaining vigilant to identify opportunities for growth to maintain Tiffany & Co.'s competitive edge.
    • Maintain a high level of knowledge of E-Commerce, digital, and analytics related activity and stay informed about industry developments and innovations.

    Required qualifications

    • Bachelor's degree in Marketing, Communications, Business, or a related field.
    • Strong interest in digital and e-commerce trends and best practices.
    • Understanding of the retail market and familiarity with luxury.
    • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
    • Understanding of e-commerce KPIs and how they relate to sales performance.
    • Ability to multitask and manage time effectively in a fast-paced environment.
    • Self-motivated with a proactive attitude and the ability to work independently and as part of a team.
    • Commercially minded and extremely driven.

    Preferred qualification

    • Knowledge of any German, Italian, Spanish or French is a plus.
    • Basic knowledge of HTML/CSS.
    • Experience of using Content Management Systems (Adobe Experience Manager and/or Salesforce).
    • Experience of using Product Management Systems (Salesforce, Algolia, Akeneo).
    • Experience of using analytical tools e.g. (Google Analytics, Content Square).