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Responsible for weekly and monthly reporting, sell through reports all data ad hoc reporting needs, support with data analysis for presentations.
The role
Responsibilities
- Support with weekly and monthly sell thru reports, plus ad hoc reporting requests
- Create purchase orders on AX system
- Maintain accurate inventory in boutiques through creation of weekly cycle count reports
- Making accurate stock adjustments in RAMS system if any PR/marketing requests
- Maintain and update POS system through back office – new staff/discounts
- Complete new line forms for all retailers
- Provide support to all retail teams
- Monitor and release ecommerce orders on AX system
- Monitor e-commerce listings, image/copy/ availability
- Answer ecommerce customer services inquiries on a daily basis following Fresh standards
- Provide information and support to customers regarding their online orders
- Handle returns and refunds in an efficient and timely manner
- Maintain customer services trackers and reports
Who you are
Key competencies
- Fluent in English, excellent communication skills
- Customer service focused
- Strong Excel skills
- High attention to detail
- Good organisational skills
- Strong motivation
Profile
- Degree in Business Studies or similar
- 12 months’ experience in luxury goods in retail industry and / or FMCG
- Inherent interest in beauty industry
