Capacity Planning Analyst 2025

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

This role will be within our Fixed networks team, you’ll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks.

Want to come and be a part of it?

What will you be doing?

We’re looking for a Capacity Planning Analyst to help us deliver great service on our residential telecoms contracts. You’ll work out how many people we need to meet our targets and what we can achieve with the teams we have. Your work will help us stay on track, both operationally and financially. You’ll use real data to make smart decisions. You’ll look at things like team skills, availability, holidays, sickness, and how often we get things right first time.

You’ll work with two different client teams, each with their own way of doing things. You’ll need to understand what each one needs and help us meet those needs. This role is all about working with people. You’ll build strong relationships with our teams, our clients, and our partners. You’ll also create clear reports and share your findings with senior managers. Your insights will help shape how we plan and improve.

We want someone who’s confident with data, good at solving problems, and able to explain things clearly. You’ll need to spot what’s working, what’s not, and what we can do better. You’ll also need to be comfortable speaking to a wide range of people and presenting your ideas. If you’ve worked in telecoms before, that’s a plus. If you’ve used tools like Power BI, Excel, SQL, and SharePoint, even better. But most of all, we’re looking for someone who’s proactive, curious, and ready to make a difference. This is a full-time role, reporting to the Head of Business Intelligence. You’ll work closely with our Business Intelligence team and other key people across the business.

What you’ll bring

You bring experience in telecoms and a strong track record of turning data into clear, useful insights. You lead with confidence, build strong relationships, and thrive in fast-paced settings. You know how to manage risk, work with different teams, and keep things moving. You’re skilled in Power BI, Excel, SQL, and SharePoint, and you know how to tell a story with data that makes sense to everyone.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

In In addition, this role offers;

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Private health care and health care cash plan for you
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!
• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life