Applications for this job are now closed
Do you have the practical knowledge of computer based learning, as well as excellent troubleshooting skills, and a commitment to customer satisfaction?
If so, then this role as a Trainee IT Support Assistant will offer you the first step in a long and illustrious career within the IT Support industry! If you want to lend your skills to a charity which supports people with a learning disability, then carry on reading.
The Role
Macintyre has an exciting role for a Graduate to get a wide exposure to all areas of a fast-paced IT assistant role within our Head Office in Central Milton Keynes. We know this may be your first position in a corporate setting, full training, guidance and support will be provided by our IT team at MacIntyre.
You'll work closely with other central support teams, such as the Data Protection Manager, Health and Safety Manager and Finance answering and resolving a wide variety of queries.
As a Trainee IT Support Assistant no two days are the same, you will be learning your profession from people with a great deal of experience and expertise.
Reporting to the IT Manager, you will work as part of a small IT Team and gain experience across a wide range of IT solutions deployed across the organisation. The IT Team provide support to over 2000 users across the country and maintain the infrastructure and IT equipment in house.
Our core infrastructure is built around Microsoft architecture and any experience in managing Active Directory or Azure/365/Teams would be beneficial.
Key Responsibilities
- Provide IT Support to staff across MacIntyre using a range of support tools including our dedicated helpdesk, instant chat, remote control and telephone. This could involve:-
- Assisting users with accessing systems
- Support for MS Office
- User Account maintenance: creation/modification/disabling/password reset
- Troubleshoot connectivity issues such as broadband and WIFI
- Escalating faults to third parties
- Installing software
- Printing Issues
- Assist in installation of IT equipment
- New site setups
- Relocations
- Replacement equipment such as PCs, printers, routers.
- Configuration and issue of new equipment such as laptops
This is a full-time role, Monday to Friday, 35 hours a week.
About You
As a people orientated organisation, candidates must demonstrate a strong match for our vibrant culture and our core values. Our successful candidate will celebrate differences, strive to make all our staff feel included, valued and respected as well as demonstrating the following skills and experience:
- Genuine interest in IT and developing communication technologies
- Educated to Degree level
- Proficiency across the Microsoft office suite; particularly Excel and Word
- Strong numerical Skills
- Driving licence & own car (preferable)
- Highly motivated team player
- Have an interest in self-development and career progression
- Strong communication skills (written and verbal)
- Be well organised and have the ability to prioritise workloads
- Logical approach to problem solving
If you posses good customer service skills and share our values you'll be a great fit.
About Us
MacIntyre is a national charity which supports over 1,200 people with a learning disability and/or autism. We were founded in 1966 by the visionary parent of a child with disabilities and have been growing steadily ever since. We celebrate and develop everyone’s unique gifts, talents and contributions.
Training and Development
Our training programme is tailored to support you and the development of your career from day one all the way through to any professional qualifications you wish to undertake.
MacIntyre’ aim is to empower our people to become the best that they can be and provide them with the tools to develop themselves personally, going beyond their technical ability and out with their field of expertise to become the leaders of our future.
Pay and Rewards
We provide a range of benefits to reward and thank our staff which includes:
- Free parking from January, 2023
- Six weeks' annual leave including statutory public holidays
- Workplace Pension scheme – MacIntyre will contribute 3% of your salary to all eligible employees
- MacIntyre Staff Savings Scheme
- Employee Assistance Plan (EAP) to support your health and wellbeing
- Health Cash Plan which provides money back on core health treatments such as: optical, dental, physiotherapy, chiropody (at reduced cost)
- MacIntyre Sick Pay (qualifying period)
- Life assurance scheme offering valuable benefits to your dependents
- MacIntyre Rewards Scheme which recognises and rewards staff
- MacIntyre Perks which offers up to 6% discount off leading retailers including Tesco, Curry/PC World, Costa and many more
- Access to the Blue Light Card which offers thousands of amazing discounts online and on the high street for emergency and social care staff.
- Enhanced DBS Certificate (cost paid by MacIntyre)
How to Apply
If this job sounds like the right fit for you, click on the Apply button on the MacIntyre website, complete some brief details and upload your CV.
Please note: we reserve the right to close this advert early if we have received a sufficient number of applications, so don't delay, apply today.
