Applications for this job are now closed
Information Systems and Digital Services is central to where we are going as a university and what sort of experience we offer to both our professional colleagues and our students. The work we do impacts significantly on both the personal and learning experience of those who study here. We are committed to developing and maintaining highly usable, fast, flexible and personalised Information Systems services that reflect the changing needs of our growing university.
About the role
The Graduate Trainee scheme has become an integral part of Information Systems and Digital Services (ISDS). It enables graduates to be supported in their development, as they experience working across each of the major functions of ISDS such as Campus Support, IT Helpline and Infrastructure. In each area you will be inducted as part of the team helping to support the services they provide. ISDS have an ever evolving portfolio of projects that you will also be involved in.
About you
Above all, you'll be passionate about providing good customer service and have good, up to date knowledge about a variety of computing technologies.
To be successful in this role you will
- Be able to diagnose IT and AV problems from conversations with users via a variety of communication methods with a wide range of technical understanding
- Ability to priortise own workload and to handle a number of competing tasks
- Have strong interpersonal skills and be able to communicate with a variety of stakeholders
- Be able to effectively manage your time, while working on multiple projects with different deadlines
- Excellent customer service skills and ability to work well under pressure
If you would like to join our people and share our ambition, we would love to hear from you.
Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.
We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring and particularly encourage applications from groups which are underrepresented in the University workforce.
We recognise the benefits and importance of an environment that supports flexible working and are open to conversations about this, as well as any reasonable adjustments required throughout the application process.
