Event Operations Associate Internship London 2023

As an Event Operations Intern at St Pancras, you are responsible for delivering a five-star food & beverage experience. Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures. You can either make or break a guest experience depending on the service you provide. We’re in the business of going above and beyond to create memorable moments for our guests and your role is key in executing this with every guest interaction.

You’ll need to know your stuff:

• Product (banqueting room setups and service) is essential
• Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience
• You must be proactive in learning new menu items, beverage items and changes in service standards
• L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already

You’ll be expected to deliver on the following:

• Maintain an exceptionally high standard of five-star luxury lifestyle service within The Booking Office, The Hansom, MI+ME, In-Room Dining/Mini Bars and banqueting operations (including banquet room setups and banquet service)
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times
• This is a multi-functional role, which is based across all venues and types of service delivery at the hotel. An Events Operations Associate will multitask between floor service, bartending, barista, hosting, banqueting service and rooms setup on any given day and in any outlet as directed by supervisors or managers
• You are expected to carry out any other duties that may be required by the hotel management team as the need arises. Please note that this may include assisting departments other than F&B if required on either an ad-hoc or a continuous basis.
• Shift patterns for this role are not set and will require you to be available for morning, afternoon or overnight shifts as per the rota, on either an ad-hoc or continuous basis. Requests for continuous specific shift patters unfortunately cannot be agreed to. Individual requests for specific or ‘one-off’ days off will be reviewed on a case-by-case basis as they arise and may be granted for a specific week however will unfortunately not be granted on a continuous basis

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.