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Are you looking to start your career in Pensions with a company that offer a solid career path?
We are currently recruiting for a Pensions Administrator in our Bristol office, this is an entry level position into the Pensions industry so if you have a keen interest then this is the role for you!
What can you expect?
Integral parts of the role would be to support Tier 2 or 3 client relationships and client budgeting, to peer review complex tasks, coach junior colleagues on complex situations. You will be taking a lead on process improvement for clients and undertaking quality control calculation reviews on team work, where required.
The Pensions Administrator is at the very core of Mercer Services business, managing our clients’ pension schemes. We focus on understanding and managing member expectations and ensuring that they receive the information they need, when they expect it and in a suitable format, enabling them to make informed decisions on their benefits.
What you will be rewarded with?
- We offer competitive salaries and comprehensive benefits
- 25 Days Annual Leave, with the option to buy or sell up to 5 days per year
- Excellent defined contribution pension scheme with up to 12% employer contribution (based on a 4% employee contribution)
- Private Medical Insurance
We will count on you to
- Take responsibility for the allocation and management of work in the team covering member, client and scheme processes
- Ensure processes are adhered to and support any review to maintain best practice, drive continual improvement, operational effectiveness and client profitability
- Support the increased quality of service delivered by continuous and controlled improvement of processes
- Ensure Errors and Omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with Administration Service Manager
- Escalate to the Administration Service Manager any opportunities for change and input to plans for developing and enhancing the service provided, through liaison and support with the client and any other connected parties
- Present periodic reports for clients, regulatory and Trustee boards, including information on all operational work activities, accompanying the Relationship Manager, where applicable
- To check complex member, client and scheme cases and act as a coach to develop junior members of the team
What you need to have
- An interest in the pensions industry
- Good communication and written skills
- MS package experience including Excel
What makes you stand out
Previous experience in Pensions industry
