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People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role purpose
The Planning and Resource Management team deliver the Planning and Kronos administration functions. They plan, allocate and recording actuals in the LHR resource plan. Providing the planning and resource management function, you will be responsible for monitoring and forecasting the day-to-day resourcing for the operation. You will ensure staffing levels are sufficient to meet the contractual service level agreements of our customers, as well as ensuring we remain within budget constraints. In addition, you will also provide administrative support by clearing exceptions in the Kronos system, to ensure “actuals” are recorded accurately in the resource plan.
What you will be doing
- Responsible for providing the operational team with adequate resource to deliver our service level agreements.
- Responsible for the forward planning of staffing resource levels to ensure a seamless product is deliverable.
- Responsible for maintaining the accuracy of staff roster to include but not limited to overtime, shift swaps, absences and re-rosters as required.
- Process the Kronos system clearing exceptions on a daily basis and communicating effectively with Operational Managers when required.
- Identify additional daily hours required and notify the operation of the requirement, administer these hours once authorised.
- Ensure roster adheres to Working Time Directive.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information
Safety, security, wellbeing and compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for
- Enter no more than 5 bullet points on what we are looking for
- Operational planning experience.
- Excellent organisational, planning, and administrative skills and a good eye for detail
- Experience of working in a busy, sometimes high-pressure environment.
- Experience and knowledge of aviation services, in particular within a service delivery environment.
- Ability to communicate successfully at all levels.
- Aptitude to develop the role as required to embrace new IT systems.
- Development of communication and diplomacy skills used to direct/persuade/influence others.
- Aptitude to work as both part of a team and also independently.
- Ability to uphold confidentiality.
- Strong Customer service skills and experience
