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    1. Home
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    4. Operations Director London 2023
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    We are trailblazers that redefined our industry. But the times are changing and we need talented team members to unleash the Merlin Magic, by casting our spell far and wide. Come be a part of conjuring up new worlds of escape and adventure! Come be a part of the Merlin Entertainments Team!

    We’re a place that makes magic. Magic that gives millions of people fun, thrills and memorable experiences. We’re the thinkers, dreamers, doers and achievers whose job it is to create and deliver world-class new attractions, hotels and major investment projects, as well as manage the extensive real estate assets of one of the most exciting companies in the world. Welcome to Merlin Magic Making (MMM), the creative heart of Merlin Entertainments.

    As the MMM Operations Director, you will be the mastermind behind the exhilarating Traffic Management function! Your dynamic role revolves around overseeing our Creative and Project Delivery teams, injecting adrenaline into their efficiency and performance. With your unmatched expertise in client relationship management, workflow optimization, and leading a team of seasoned Traffic Managers, you'll be the driving force propelling our projects to soaring success! Your exceptional leadership skills and ability to influence at the highest levels will electrify the organization, as you establish and lead this groundbreaking new function within MMM. Get ready for an action-packed journey of innovation and triumph! Let's conquer the challenges together and write a thrilling chapter in MMM's legacy!

    About the role...

    • Oversee introduction of a new traffic management function for smooth project flow from initiation to completion, collaborating with stakeholders and Project Delivery teams.
    • Support and manage Traffic Managers in resource allocation and project timelines to meet deadlines.
    • Monitor project progress, identify bottlenecks, and optimize workflows for efficiency.
    • Implement and maintain project management tools and systems for tracking status and resource allocation.
    • Lead procurement of IT systems and AI capabilities to improve automation and support project delivery.
    • Strong stakeholder management skills essential for successful implementation, including Merlin Magic Making, Merlin Group, and joint ventures.
    • Lead, mentor, and motivate Traffic Management team, promoting professional growth and conducting regular performance evaluations.
    • Collaborate with department heads to resolve conflicts and improve overall operational effectiveness.
    • Identify areas for process improvement and standardize workflows to increase efficiency and quality.
    • Implement best practices and technologies for optimized project management.
    • Stay updated on industry trends and practices for creative operations team.

    About you...

    • Proven experience in traffic management within a creative agency, project delivery environment or similar.
    • Strong understanding of project management methodologies and tools.
    • Excellent interpersonal skills and the ability to build and maintain client relationships.
    • Exceptional organisational and time management abilities.
    • Strong leadership and team management skills.
    • Analytical mindset with the ability to identify and solve problems efficiently.
    • Excellent communication and presentation skills.
    • Proficiency in project management software and tools.

    The Benefits…

    We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

    Everyone Matters at Merlin

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

    If you have any questions or if you require any adjustments due to disability or a medical condition, we'd love to hear from you at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.