Graduate Technical Author 2021

Metaswitch is a recognised leader in the development of ultra-high-performance, cloud native communications software.  This software powers the voice, data and unified communications services of more than 750 fixed, mobile and converged operators worldwide.  The global rise in homeworking has created a substantially increased demand, for fast and reliable communication, which in turn has generated many new and exciting projects for our engineers to work on!

We’re incredibly proud of our company culture. We have a collaborative working environment where free and open dialog is welcom e, we avoid internal politics at all costs. Our aim is to seek out the better, faster and simpler solution, while supporting, challenging and developing each other.

The role

We are recruiting a graduate Technical Author to join our highly skilled documentation team, based in our head office in Enfield, North London.

Metaswitch have earned a reputation for exceptional customer care and our documentation is an important part of that.

Our documentation team are proactive individuals who learn fast and have a desire to share their knowledge with others. They work closely with our engineering and support teams in a friendly, supportive work environment to produce clear and concise, but technically complex, documentation for an audience primarily comprising experienced telecoms professionals.

The new author will collaborate with other authors and, over time, will take primary responsibility for solution areas. Our documentation work is varied and includes engineering and end-user documents, embedded help, API documentation and training manuals.

This role is open to graduates with an exceptional academic record, a keen interest in technology and a desire to become a Technical Author.

As a Graduate Technical Author you will:

Documentation work is extremely varied and includes opportunities to work with technical support functions and product marketing, as well as our world-class developers. After an initial training and ramp up period, you will

• use engineering documentation and discussions with subject matter experts – some of the best and brightest minds in the industry – to understand our new products and solutions
• create customer-focused technical documentation to a high standard consistent with house styles
• create and modify simple graphics, diagrams and screenshots
• publish documentation in a range of formats to several platforms
• achieve and maintain a high level of technical proficiency in a breadth of documentation and development tools and technologies
• collaborate with agile Engineering teams on efficient documentation creation, including planning, reviewing and editing Engineer written text
• investigate and fix user-raised documentation queries and issues
• peer review other authors’ work within the team.

To be successful you’ll have:

• good A-levels and a minimum of a bachelor’s degree, in any subject
• the aptitude for understanding complex technical concepts, and the capability to explain them clearly and concisely
• an interest in information presentation including style, grammar and structure
• strong attention to detail
• energy, enthusiasm, versatility and creativity.

Benefits

We offer a competitive salary and package of benefits including a bonus plan, a non-contributory pension, life insurance and private medical insurance plans.

We want Metaswitch to be an awesome place to work and we know that when employees are trusted to manage their work/life balance, not only does it support their well-being, but increases their engagement and ultimately enables them to perform their role better. Metaswitch is pleased to take a flexible approach to working, and if you’re looking for some variability in your schedule, we encourage you to have this conversation with your interviewer!

We offer the opportunity to do an interesting and challenging job in a well-managed and successful company. Metaswitch is proud of our focus on, and commitment to, our employees, and that our staff retention is exceptionally high. We’re a company that appreciates and looks after our people- every employee has a career development plan with no limitations on the direction your career will take within Metaswitch. We also demonstrate this in a number of other ways including regular funded “morale events” from lunches or evenings out with your team to weekends away.