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    4. Performance & Data Analyst 2022
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    Data plays the most critical part in a social landlord demonstrating our compliance position and ultimately underpinning the assurance of safety to our colleagues, board and most importantly our customers.

    Acting in a critical role within the department, the performance and data analyst will monitor SLA/KPIs and report and assist in reporting against our strategic and annual plans. The performance and data analyst will support the Compliance and Technical Services department and influence other departments by utilising their technical skills and compliance knowledge to support the strategy of the Senior Performance and Reporting Analyst in their remit to develop and implement the data and reporting framework which underpins the property services strategy, in particular relation to compliance and technical services and capital investment.

    Key Responsibilities

    • Collate statistical data to produce weekly/ monthly report for the senior leadership team. Support the Senior Performance and Reporting Analyst with collating monthly executive performance reports for the Business Intelligence department and build knowledge of KPIs and Intelligence systems. Monitor trends in data and escalate any areas of concern and suggest improvements in service, data administration, integrity/quality and strategy.
    • Support the creation and maintenance of a real time KPI dashboard which helps identify and improve performance against key financial, operational and strategic targets and provides assurance to key stakeholders such as the Executive and Board regarding statutory compliance obligations. Use visualisation tools (such as PowerBI, Semarchy) to create illustrative interpretations of compliance data for easy understanding. Effectively use the given Microsoft Suite to present and share reports were required.
    • Perform ETL (Extract, transform, load) actions using various coding languages on given asset and housing databases as well as data warehouses to produce insightful reports for various levels of seniority within the organisation. Collaborate with IT to enhance the data warehouse to better function with compliance data.
    • Use data asset systems to support the Senior Performance and Reporting Analyst with forecasting monthly demand across all workstreams and adhere to compliance regulation, financial and operational reporting needs of key internal and external stakeholders.
    • Remain visible and actively assist all service leads to ensure a high standard of safety and service is maintained at all times for our residences.Enrich the knowledge and understanding of colleagues when referring to compliance data as well as upskilling them technically to effectively use bespoke tools.
    • Produce ad hoc reports on demand from internal stakeholders using knowledge of data systems and property compliance.

    What you'll need to succeed

    • Educated to Degree level or equivalent.
    • Demonstrable knowledge of SQL, VBA, Dax, M and Powershell.
    • Good working knowledge of all MS Office Products.
    • Experience of dealing with large data sets and knowledge of defining and creating reporting Dashboards.
    • Personal competencies as set out in Job Description.

    What you need to do now

    If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.