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Provide Excellence in Customer Service for the retail helpdesk.
Deliver effective and consistent Retail support to our Contract Manager Business partners.
Implement the Retail Pricing Strategy.
Main accountabilities
- Responsibility for support for our Contract managers and supporting the Retail scanning helpdesk
- Drive retail sales growth and Contract manager margin through effective price and range implementation & margin analysis
- Providing timely and accurate query resolution to minimise product of sale times
- Support the day-to-day running of all Head offices & Systems
- Set up of Promotions for the above , test scanning all using inhouse Test Tills
- Maintain Central Billing Files with correct department Structure
- Support and maintain margins across all MFG brands
- Work closely with our Wholesalers to ensure all lines are set up correctly
- Support the Head of Pricing, Systems & Communications Manager
- Provide Cover for the Department when required.
Dimensions
Financial
- Support retail sales growth
- Support improvements in Contract Manager and group margin
- Support improvements in retail communication and execution
Other
- This is an office based position however from time to time the role will involve travel. Duties will require some nights away from home.
Work context
Operating Environment
- St albans office based
- Close liaison and working with Operations Team /Contract Managers and the Trading team
Framework boundaries
- Ensure working within defined DDA and MFG working practices and policies
Organisation
- Working with IT provider and Wholesaler to ensure Pricing & Promotions are correct
Complexity
- To operate effectively and efficiently and achieve given objectives within given time deadlines.
- To have positive productive working relationships with all relevant Executives, Directors and Third Party suppliers/contractors, Regional and Area Retail Managers.
- Desire for continuous improvement.
Knowledge and skills required
- A good understanding of the MFG business model.
- Experience of working in both the forecourt and retail sectors.
- Experience of project management and head office support functions
- IT skills and excel knowledge
- General commercial awareness.
- High self-motivation and discipline, strong work ethics and ability to prioritise duties.
- Ability to work independently.
- Ability to influence and engage.
- A good communicator with all audiences and levels.
- Highly Analytical – able to analyse & manipulate high volumes of data
- High level of accuracy / excellent attention to detail
- Good Planning / organising & prioritisation skills
- Good completer / natural achiever
- Consistently delivers to SLA’s
- Expertise in Excel to: conduct detailed analysis of data / draw conclusions / prepare and deliver summary reporting enabling decisions to be made
- Understands range architecture /pricing model appropriate ranging
- Understanding of retail bar-code & scanning systems and experience in working in a helpdesk environment would be beneficial
Benefits
- Company events
- Company pension
- Free parking
- Life insurance
- Private dental insurance
- Private medical insurance
