- Exciting opportunity for a Graduate to kick their IT Career
- Fantastic opportunity to join a a Managed Service Provider
Brilliant opportunity to join a global Managed Service Provider passionate on providing an exception service to their customers as a Graduate Network Engineer.The company has heavily invested recently on their Infrastructure and most recently due to growth, are giving an exclusive opportunity for a Graduate to come on board and gain fantastic exposure and provide a stepping stone in the world of IT.
Job description
- Provide high quality, 2nd/3rd line technical support for the ICT service desk as a Graduate Network Engineer based in Coventry; recording all calls and activities within the service desk tool
- Support and undertaking ICT project work
- Provide effective ICT technical problem solving, supporting wider teams
- Assist in identifying and sharing opportunities for service improvement or development of new ICT systems and services.
- Always following and supporting standard operating processes and policies.
- Escalate calls or technical issues internally or to third parties as appropriate, in line with our service level agreements
- Undertake research to help solve ICT problems
- Successfully completing graduate training with support from the wider team and HR Support
The successful applicant
The successful candidate will have the following qualities;
- Great organisational skills
- Good time management with the ability to work to tight deadlines
- Committed to ongoing training
- Great communication skills, both written and oral
- Able to work on own initiative
- Experience working in a professional environment
- Good eye for detail
- Passion for technology and IT
BA/BSC Degree in Computer Networking, ideally the degree will cover some the following units:
- Databases and Computer Networks
- Mathematics and Concepts for Computational Thinking
- Principles of Information Security
- Principles of Programming and Data Structures
- Switching and Routing
- Advanced Networking
- Research Methodologies and Emerging Technologies
- Social and Professional Project Management
What's on offer
£20,000 - £25,000 + Excellent Benefits