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Working closely with the engineering team leader, this person will be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters and support during maintenance activities planning and execution phases.
Gas Turbine (GT) Customer Support Engineering team supports the operation and maintenance of OEM Gas Turbines and their related Control and Auxiliary Systems. Customer Support Engineer will also support the operation and maintenance of Steam Turbines and Generators where required.
The team is dedicated engineering support during scheduled/forced outages, during operation as well as for new business development or existing business expansion while working closely with programme management, commercial and tendering team. The team is also engaged with customers to ensure reliability, availability and safety of the operating assets.
Role responsibilities
Some role responsibilities
- Graduate Customer Support Engineer is responsible for problem resolution for our customers related to gas turbines, steam turbines, generators and relevant auxiliaries.
- Being part of multi-disciplinary engineering team, it will be expected to have flexibility to learn gas turbine, steam turbine, and generator operational aspects in addition to primary job responsibilities.
- The engineer is also responsible for assisting engineering manager and engineering team for various customer support engineering activities.
- Travelling to sites and customer premises is also expected from time to time so you must be willing to travel and work away from home during outage.
Other responsibilities include
- Supporting the Operation and Maintenance of MPW's gas Turbines, Steam Turbines, Control Systems and Auxiliary Equipment.
- Preparing and writing Technical reports, Technical procedures, etc.
- Respond to internal and external customer requests for technical issue resolution, using your technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices and procedures.
- Travel to customer locations to support customer technical review meetings.
- To support unplanned/forced outages to meet availability goals.
- Provide commercial teams with technical support for sales and services proposal activities.
- Act as interface between commercial, service and repairs.
- Comply with all safety policies, practices and procedures at all times.
Who we are looking for
You will have
- A Bachelor's Degree in Mechanical - preferred with exposure in any areas of Gas Turbine design, operation, repair, service, installation or commissioning
- Experience in developing and writing specifications and/or proposals.
- Effective customer service skills and strong organizational skills.
- Strong analytical and problem solving ability and adept at communicating with all levels of the organization.
- Proficient technical report writing and communication skills.
- Ability to work in a multidisciplinary team having people with different cultures and nationalities.
- Good knowledge of MS Office suite, including Word, Excel, PowerPoint, simulation software
- Fluency in business English, knowledge of Japanese would be an advantage but not essential.
About us
Mitsubishi Power headquartered in Yokohama, Japan, is a global leading company in the field of thermal power and environmental technologies. We can handle the entire production process from the development, design, manufacturing, construction and commissioning to after-sales service for thermal power plants.
The company has a total of 66 subsidiaries across 17 countries and was established as a joint venture in February 2014, bringing together the thermal power divisions of Mitsubishi Heavy Industries Ltd. and Hitachi Ltd.. Mitsubishi Power employs 18,300 staff worldwide and provides solutions for the improvement of operating thermal power generators using the latest digital technology.
Mitsubishi Power Europe is a 100% subsidiary of Mitsubishi Power. As a leading global company in the field of thermal power generation systems and environmental technology, we will continue to meet the expectations of our clients based worldwide in order to contribute to the future of a sustainable society.
Our values
- Creativity & Innovation
- Accountability & Responsibility
- Discipline & Patience
- Humility & Empathy
- Forward Thinking & Working As One
- Passion & Effort
What we offer
- A modern workspace in a prime location
- Attractive working conditions
- A working time model that promotes work-life balance
- A committed team for qualified supervision and training
- Exciting topics in an international company
- An open ear and room to manoeuvre for fresh ideas
