Junior Technical Writer Uxbridge 2023

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

At Motorola Solutions, Inc., we believe that everything starts with safety. Motorola Solutions is a leading global provider of critical communications equipment, public safety software, video security systems, and access control solutions. With offices world-wide, we exist because we believe that we can create a better, smarter way to deliver public safety, physical security and access control.

We know that the best way to meet our goals is with a diverse team, where everyone’s voice is heard. We are proud that our company comprises many nationalities and cultures and we’re always looking to increase the variety of ideas and points of view at Motorola Solutions.

Job Description

Please note this is a hybrid role, dependant on candidate preference. The UK office for the Avigilon Alta team is in Uxbridge, West London, and we are remote-friendly, with colleagues working remotely either part or full-time.

Avigilon Alta is the cloud-based end-to-end solution produced by the Video Security and Access Control division of Motorola Solutions.

This role involves working within the Technical Documentation team to develop and improve the customer documentation for the Avigilon Alta (formally Ava Security) product lines. It requires hands-on writing and high-level planning and prioritisation.

You will make a defining contribution to the development of the Avigilon Alta products, by:

• Writing high quality documentation with creativity and passion.
• Designing attractive, easy-to-use information to assist our customers.
• Peer-reviewing existing and new documentation to ensure the best possible quality and ensure a consistent look-and-feel to the customer documentation.
• Providing input to the User Experience (UX) team to present a consistent message to our customers.

By working closely with our Engineering, Support, and User Experience teams, you will also get the opportunity to shape our video security solution.

Basic Requirements

You are not expected to have all of the following skills, but they will be useful in performing your job.

We are looking for someone who:

• Is highly proficient in English.
• Understands the importance of clear, concise, and easily-understood customer instructions.
• Is a recent graduate, or has some experience of documenting complex technical subjects for use by non-technical people.
• Will voice your opinion on product usability, the existing customer documentation, or if you think a feature is difficult to use or document.

We consider it a bonus if you:

• Have experience creating graphics or video.
• Have a working knowledge of cloud-based computing, machine learning, or video surveillance systems.
• Have a working knowledge of MadCap Flare or similar authoring software.
• Have experience of working with markup languages, such as HTML and XML.
• Have knowledge of version control workflows (ideally Git).

We think you could be a good fit if you are a team player who thinks holistically, enjoys solving complex problems and thrives working autonomously, while not afraid to ask for input and learn from your teammates if you’re stuck.

Does this sound like you? We'd love you to apply, even if you don't meet 100% of the requirements and qualifications.

Benefits

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes
• Two weeks additional pay per year (holiday bonus)
• 25 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Private medical insurance
• Employee stock purchase plan
• Flexible working options
• Life assurance
• Enhanced maternity and paternity pay
• Career development support and wide ranging learning opportunities
• Employee health and wellbeing support EAP, wellbeing guidance etc
• Carbon neutral initiatives/goals
• Corporate social responsibility initiatives including support for volunteering days
• Well known companies discount scheme

'We are an equal opportunities employer and we want you to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure the process works for you. We celebrate diversity and are committed to creating an inclusive environment for all employees'

Connect with a career that matters

We’re dedicated to designing and delivering the mission-critical ecosystem our public safety & enterprise customers refer to as their lifeline - mission-critical communications, software, video and services. Our drive for continuous innovation and partnership with our customers enables them to be ready - in the day-to-day moments, and in the moments that matter most.