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    4. IT Analyst Graduate Newcastle 2024
    Lock Applications for this job are now closed
    Closing soon

    To avoid missing out on this opportunity, we recommend that you apply as soon as possible as we will close when the positions have been filled. 

    Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees? Mott MacDonald is a global consultancy whose people do exactly that.

    At Mott MacDonald we are committed to our employees and their growth, and our People Program is our investment in your success. If you join Mott MacDonald there will be opportunities for you to progress to specialist IT roles in applications management, software development, networking, cloud technologies or security.

    Working as a Graduate IT Service Desk analyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution of IT incidents is the key to ensuring that Mott MacDonald can deliver on its promises to its clients.

    Key duties and responsibilities

    • Provide a single point of contact for our employees and confidence that we are actively addressing their IT issues.
    • Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication.
    • Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees.
    • Continually update the knowledge base to reduce resolution times for future incidents.
    • Identify problems through analysing incident patterns and suggest enhancements to continually improve our services.
    • Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity.
    • Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance.

    Candidate specification

    We are looking for committed and motivated graduates with a genuine passion and a desire to make a difference in the world. If this describes you, apply today to launch your career at Mott MacDonald.

    To be eligible for this opportunity, you will have less than 12 months relevant experience and have a degree or are expected to achieve one of the following (or similar) degree disciplines:

    • Computing and IT
    • Computer Studies
    • Information Technology
    • Technology and Systems
    • Cyber Security
    • Data Science

    In your application you should be able to demonstrate your interest in the role and working at Mott MacDonald through relevant experience, such as studying relevant modules, or previous work experience.

    We are looking for graduates with the following characteristics

    • Passionate about Technology
    • Logical and analytical approach to solving problems.
    • Ability to use your initiative to undertake tasks efficiently and independently.
    • Excellent verbal communication skills, which allow you to confidently liaise with clients and team members.
    • Excellent written communication and attention to detail
    • Customer Service Skills