To provide a high quality and effective, technical and administrative support to Underwriters, working within UK Digital, liaising with Underwriters and providing a prompt service using the company’s systems and internal processes to meet brokers and clients’ needs.
Dimensions
- Please refer to Business Plan
- No people management/budget responsibilities
- Premium Income as per MSAISE Business Plan / UK Digital Business Plan
- Hit SLA’s as set by Senior E-Trade Analyst
Key result areas/responsibilities
Administration support
- Monitor eTrade inbox and distribute emails
- Phone hunt group maintenance /updates
Underwriting support
- Assist underwriters with accounts queries
- Check proof of bonus / CCE emails sent in from brokers against held risks
- Create and send CCE to brokers
- Process Index linking figures monthly
- Process ARAG reports
Cancellations
- Fleet cancellations
- Property cancellations
Claims
- Process daily claims reports received from Davies (our claims TPA)
- Process Acturis claims upload daily
- Manage claims upload failures
MID
- Upload reports to MID via MDS
- Upload receipt checking
- Manage MID error and warnings
- Reply to MID FPN disputes
ELTO
- Upload reports to the ELD
- ERN chasing
Agency
- Set up new users / delete users on ePlace
- Process agency transfers on Acturis
- Action monthly agency updates report
- Update broker overview report
Sanctions
- Upload weekly report
- Run & distribute AML reports
The operating environment and context of the job
In an increasingly competitive market, it is vital for us to differentiate ourselves in all segments and routes to market. MS Amlin operates within a dynamic and challenging environment over multiple territories across the globe, where it is a leader in a number of markets.
Key to our success is ensuring that we drive client intimacy through the alignment of resources to respond to the ever-changing needs of our clients, while ensuring we maintain an ongoing focus on delivering profitable underwriting. This entails having a true understanding of the needs and behaviours of our clients, deepening our relationships with them and delivering MS Amlin’s global expertise at the point of client contact.
Whilst conducting our business it is always of importance that we balance the outward facing business needs with the internal regulatory requirements which must be adhered to within each operating entity.
Key competencies
- Insurance experience providing technical and administrative support within the classes of commercial combined/property/package/motor/casualty
- Use of computerised systems to process policies and documentation.
- IT literate. Fast accurate data entry and processing skills.
- Excellent written and verbal communication skills,
- Excellent customer service skills
- Time and task management
- Multi-tasking
- Attention to detail
- Organised, confident and meticulous with an enquiring mind.
- A team player with strong interpersonal skills, keen with enthusiasm and drive
- Customer focused
- Flexible in all working practices.
- Mature approach, able to see wider business implications.
- Enjoys working to deadlines
Key interfaces
- Digital team
- Risk and compliance as required
- Brokers/Clients as appropriate
- Claims Department
- Public Authorities i.e. Police
- Credit Risk
