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Neo4j is the world’s leading graph data platform. 75% of the world’s Fortune 100 companies use Neo4j for their mission critical applications. We’re building the technology that enables connected data to solve the world’s most pressing problems, such ashelping to cure cancers, address diabetes, and get humans to Mars. We're proud to fight fraud, crush pandemics, and even help journalists uncover the truth. Find out more at neo4j.com and follow us at @Neo4j.
Our Vision
At Neo4j, we have always strived to help the world make sense of data.
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.
About the Role
The Customer Success Intern role is your chance to make a lasting impression on Neo4j’s growing customer base. Once a customer makes the decision to partner with Neo4j, it's our opportunity to ensure they are set up for success! Every customer’s journey relies on a solid foundation, a key piece of which is laid during the onboarding phase. They are looking to you to steer them to success with Neo4j. While onboarding is your primary focus, this role also includes facilitating and managing other journey touchpoints, such as tailored updates and outreach, along with periodic health checks.
What will I be doing?
- Drive the onboarding process for the customer ensuring they have a great customer experience which helps them reach their goals faster.
- Develop and maintain a self-onboarding process. Track, report, and actively engage customers that are not onboarded in a timely manner.
- Work together with the Neo4j Account Team to document and reach key stakeholders from support staff to business sponsors.
- Collect important customer information such as skills assessment, deployment dates, success criteria during onboarding.
- Manage your own tasks and projects with support from senior team members.
- Adhere to existing processes and maintain detailed records of all customer information, following data protection guidelines.
What skills do I need?
- Wake up every day thinking about customer success and how to deliver a world-class customer experience
- Empathy for customers and commitment to exceptional customer experience.
- Ability to learn and adapt quickly to new products or updates to existing products
- Drive and energy.
- Self-motivated with a high attention to detail and ability to multitask.
- Great problem-solving skills.
- Familiarity with a variety of software solutions (e.g. G Suite, CRM, customer support software, Customer Success platform, LMS, etc.).
- Good judgment in analyzing information to make routine decisions.
- Excellent written and verbal communication skills.
- Comfortable working in a fast-paced, high-growth environment.
Why Join Neo4j?
Neo4j is one of the 20 most popular databases in the world, and the leader in the rapidly emerging Graph Database category. We’re building the technology that enables connected data to solve the world’s most pressing problems. You’ll work on unique engineering projects that challenge what’s possible.
We have customers in every industry across the globe, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics.
We pride ourselves on being a welcoming team. Most of us would agree that one of the best parts of working at Neo4j is the people we get to work with.
We encourage you to apply even if you don’t 100% fit the qualifications above. Why? Because we are committed to building an environment that fosters belonging, which means valuing intellectually honest discussions and being receptive to new ideas and perspectives.
One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience.
