NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organisation of consultative advisors and problem solvers.
We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.
About the role
We are recruiting for an International Consultant at NFP, to increase employee engagement and provide first class customer service. To engage and educate our clients about their employee benefits via a wide range of communication methods.
To secure new business from new and existing prospects / introducers, assisting in the delivery of NFP’s business plan and objectives for profitable growth.
Overview of duties
- Ownership of the client relationship – technical ownership and relationship ownership.
- Perform strategic reviews with large and key account clients.
- Build on the relationship with the client via one-on-one calls and touch points throughout the year.
- An extensive knowledge of technical details, such as country specifics, policy details and products such as multinational pooling.
- Understand client aims and objectives, requirements as per IDD to ensure recommendations are suitable, particular to each country.
- Consistently work to broaden technical knowledge (exams, personal study etc.)
- Understanding of the client’s global strategy and being able to find solutions to suit the clients need.
- Make suitable recommendations based on the client’s particular needs.
- Client servicing – respond promptly to client enquiries, in line with agreed levels of service (within 24 hours).
- Accurately peer review reports and email wording for account managers where applicable.
- Work with finance to generate invoices for clients and following on the fee discussion with the client.
- Understand the client service agreement and prepare when needed.
- Maintain a good relationship with sales, to be involved with the sales process and onboarding of clients.
- Build and maintain a relationship with colleagues in the US, Canada, Ireland etc. as there will be an expectation to work as a team for the client.
- Confidently oversee the account managers to carry out the administration work for the clients
- Ensure a professional standard is upheld when speaking with colleagues, clients, prospects, and any other 3rd parties.
Knowledge, skills and abilities
- Customer Orientation
- Display a positive attitude and behaviours, exceeding customer needs and expectations.
- Passion for delivering excellent customer service.
- Strong Communicator
- Express yourself clearly and positively, both verbally and in written communication.
- Excellent listening skills and attention to administrative details.
- Excellent Organizer
- Effective time management and prioritization.
- Prioritize customer needs and manage stakeholder expectations.
- Activity-Oriented
- Work at a fast pace without sacrificing attention to detail.
- Enjoy being busy and productive.
- Problem Solver/Innovative
- Develop innovative solutions for clients using research skills and collaboration across teams.
- Bring new ideas to the table.
Education and/or experience
- BA or BS degree preferred or equivalent experience
Key information
What you’ll love about us!
We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.
We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.
Attractions at NFP
- We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working.
- Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
- We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
- We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
- Our inclusion and belonging initiatives and charity work form a large part of this. NFP has an Executive Board member as well as Board made up of individuals from across our entire business dedicated to inclusion and belonging.
If this sounds like something in which you are interested, please apply.
NFP and You…Better Together!
