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We are a leading provider of General Insurance and Financial Services. From our strong farming roots, we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth, and committed to the rural communities we’ve grown from.
Our ethos - of trust, respect, and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation.
Our Award-Winning Graduate Schemes are an investment in you and your career. You'll gain a rewarding balance of on and off the job learning and hands-on experience, through a structured and insightful training programme; and we'll support you to complete a number of professional qualifications too, helping you sharpen up the skills you need to progress in your chosen career path.
The three-year graduate programmes are designed to actively help you develop and give you everything you need to shape a rewarding career. You'll be supported at every step of your journey, with a dedicated buddy and mentor on hand to guide you, as well as a great network of current and previous graduates.
And it’s not all work. We actively encourage our graduates to participate in extra curricular activities aligned to our Environmental, Social, Governance framework, be that volunteering, participating, and organising charity and social events, and representing the organisation at external events, to name but a few.
The Role
Looking for an opportunity to grow with a successful company, enjoying on-the-job learning and gaining professional qualifications whilst adding value to the business? Then, look no further. Our Professional Trainee Scheme is a real investment in you. With ambitious plans ahead here at NFU Mutual, we’re looking to find and develop individuals who have the potential to shape the future of our £billion, award-winning organisation.
Job Specification
We have the opportunity for four graduates to join us on our 3-year Professional Trainee Scheme in September 2024 working in our Customer Services Division. Based at our Head Office in Stratford upon Avon, you will work within our Claims, Underwriting and Customer Service Operations teams; rotating between teams to gain excellent exposure and understanding of varied insurance & company activities.
As well as providing structured on the job technical training to help you understand the core principles and processes of Claims and Underwriting, you will also have the opportunity to undertake placements within our Customer Service Operations teams where you will gain exposure to the following areas:
- Automation
- Planning
- Complaints
- Customer Experience
- Data & MI
During the scheme, you will also have the opportunity to undertake a placement in one of our regional offices (Bristol or York), visit our Agency offices and spend time across the broader business to enhance your understanding of the structure and allow you to develop and widen your network.
Our scheme offers opportunities to:
- Gain recognised insurance qualifications, for example, CII Certificate in Insurance.
- Undertake government approved Apprenticeships, if appropriate.
- Be involved with delivering projects and change initiatives that enable real business benefit.
- Develop your leadership, judgement, and decision-making skills.
- Be exposed to senior leaders within the business.
- Be involved with training events, recruitment activities and supporting new graduates.
Person Specification
We are looking for people who:
- Possess strong verbal and written communication skills.
- Are a good communicator who can build strong stakeholder relationships.
- Are self-motivated and able to work within tight deadlines
- Work effectively both in teams and individually.
- Are committed to delivering exceptional service.
- Are keen to develop, learn new skills and challenge themselves to be the best they can be.
- Have a positive attitude and plenty of ambition and drive to add value.
- Are a fast learner who is curious, analytical and has good problem-solving skills
Qualifications
- You will have a strong academic record and will have obtained a 2:2 degree or above from an established academic institution.
