Applications for this job are now closed
Nissan has one of the most comprehensive European presences of any overseas manufacturer, employing more than 240,000 employees globally and has 16 production sites worldwide. “Driving Innovation to enrich people’s lives,” is at the centre of everything we do.
Nissan is an adaptive organization that embraces new ways of delivering value with a strong, resilient spirit that makes us agile and sustainable. We are an aspiring organisation, and we are looking for equally bold and creative Graduate Engineers to join our dynamic Quality & Total Customer Satisfaction team.
What is Total Customer Satisfaction?
We are the Voice of Customer and we ensure that product quality and customer satisfaction is delivered starting from the development of the car all the way through the customer journey.
Do you have big ideas and a passion to make great vehicles? Take the wheel and drive your career forward in a competitive market with a company that values results and offers ongoing opportunities for your learning and growth.
Be a part of our mission and ambition “To deliver superior value by empowering journeys through exciting, electrified vehicles and technological innovation”.
Purpose
We are seeking Graduate Engineers who will be based at either Nissan Technical Centre Europe, Cranfield or Nissan Motor Manufacturing (UK) Ltd, Sunderland to deliver the Voice of the Customer within Nissan Europe.
Main Rasks and Responsibilities
You will be joining a vibrant team, working together to improve the product and the Customer experience of Nissan. We are the Voice of the Customer and use data collected from surveys or working with the Customers in the Field to ensure we provide a positive experience with both our products and our brand.
Below is just a few of the functions in which you could work in Total Customer Satisfaction:
- FQI Model Engineering – conducting technical investigations to understand concerns, providing and validating countermeasures
- Product Quality Management Office – validating the quality of new vehicles throughout their early development and lifetime, to ensure safe launch for the customer
- Field Quality Assurance – investigating and managing serious concerns, recall and service campaigns
- Quality and Process Management – analysing data from the Voice of the Customer to implement a quality strategy, set targets and drive improvement across the business
- Supplier Warranty – facilitating supplier analysis and improvement of warranty parts and recovering warranty costs
- Quality of Customer Experience – analysing Customer data relating to their experience of Nissan and providing and driving improvement strategies
What we’re looking for
- Must have or are expect to gain at least a 2:1 in a STEM related degree
- Creative thinking / problem solving mind-set
- Numerate with strong analytical skills
- Excellent written and verbal communication skills and interpersonal skills
- Great team player following the Nissan Way values
Nissan is an Equal Opportunity Employer for all. Applicants will be considered for all positions regardless of race, gender, military status, disability, or any other status protected by law.
What we offer you
- Flexible working opportunities
- Diverse and inclusive Environment
- Training and enhancement opportunities
- Personal mentoring to aid development
- Competitive salary starting from £31,000 per year
- Company Share scheme
- Company Pension programme
- Car Ownership scheme
- Private Healthcare
- Health and Wellbeing support
- 26 days annual leave plus bank holidays
- Travel opportunities dependent on role
