Total Customer Satisfaction Graduate Cranfield 2024

We have Artists, Video Game heroes, Movie Buffs, Runners, Musicians, Tinkerers, Amateur Chefs and DIY enthusiasts! We are a diverse team, working together in the exciting world of the Automotive Industry.

What you'll be doing

Day-to-day tasks in TCS are varied; you could be analysing survey data, using influence with our dealerships to enhance the Customer Experience, identifying and fixing Customer concerns, or representing the Customer in our New Model Launch meetings.

What you’ll need to be successful

• Working towards or with a 2:1 degree.
• Working with honesty and integrity
• A good communicator, building and maintaining great working relationships is vital.
• Determination to succeed.
• An inquisitive mindset

We’re not just looking for your average graduate – we’re looking for an Outstanding Problem Solver with great people skills.  We know you’re good at the academic stuff, so we’re more focused on finding people who will fit with our teams, challenge us and live the New Nissan Way mindsets in everything they do.

The Hiring Process

You find this job ad You read the ad You get excited about working with us You tell us you’re interested (apply!) We call you if we think we’re a good fit for you We ask each other questions and decide if we want to meet in person We invite you to an Assessment Centre (a fun day to meet and problem-solve together) You come and work with us. 

Our Department: Total Customer Satisfaction

In TCS, we represent the Voice of the Customer. This means that we listen to our Customers and translate what they are saying into a Quality strategy for the business. We then ensure that our Customers experience Top Nissan Quality in all aspects of their Nissan Customer Journey

In the TCS department our Top Three Priorities are simple:

• The Customer
• The Customer
• The Customer

Working at Nissan Technical Centre Europe

• Based in Cranfield, Bedfordshire, MK43 0DB.
• Hybrid Working Policy 3 days onsite / 2 days WFH
• Half day Friday
• Free on-site parking when you are on site
• Paid overtime at 1.5x hourly rate
• On-site gym
• Subsidised canteen and free fruit
• Car lease and purchase schemes
• Many others

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture and sell high-performance, fun to drive vehicles.

Nissan is an Equal Opportunity Employer. We strongly believe in and promote Diversity and Inclusion and will be thrilled to welcome diverse candidates from various backgrounds to join our Team of professionals. Applicants will be considered for all positions regardless of race, gender, military status, disability, or any other status protected by law.

If you have any doubts about applying and you want to check with us first, please contact us for a chat (Fay.Hassan@ntc-europe.co.uk)