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This is a fantastic opportunity for technology professionals who are looking to start or progress their career within IT.
The role
We are looking for proactive and enthusiastic individuals to join our dedicated team. If you have a keen interest in IT hardware and productivity tools support and want to make a direct impact on your community then this post may be for you.
The Technology Support Engineers sit within Technology Support which is a corporate wide service that aims to maximises the effective use of hardware (Laptops, tablets, smartphones, desktops etc), productivity software, digital communications, including collaborative technologies, and digital information systems.
The team implements a toolkit of IT hardware, software and licencing to meet agreed targets and deliver a high quality of customer support. It is a practical role and requires some physical effort when moving IT hardware or setting up office spaces. Technology Support Engineers work in areas across the County.
We have key hubs in Scarborough, Ryedale, Hambleton, Richmondshire, Harrogate, Skipton and Selby. There may be times where a Technology Support Engineer travels between areas. Our aim is to provide local support to our customers who are based in the community. Working for IT in North Yorkshire Council requires flexibility and self-motivation alongside active participation in teamwork.
The Technology Support Engineers are a mobile team who work with our internal customers in their workplace environments to resolve IT incidents and queries. The team share knowledge and upskilling on the key productivity features and drive the access to a vast range of IT tools to help colleagues realise their IT business benefits.
It can be fast paced environment at times, and elements of the role will require decision making in high profile situations. A calm measured approach will be essential. It is an exciting time to join the Technology Support team as we help navigate our customers through an evolving technical landscape.
There will be opportunities for hybrid working across many sites and some home working when required. Some travel will be necessary for this post and a valid driving licence is necessary.
Experience/Qualifications
- An understanding of IT industry best practises and procedures
- An understanding of ITIL change, incident, request fulfilment and problem management processes
- A good level of Windows operating system experience
- Broad technical knowledge of pc’s/laptops/peripherals and their architecture
- A working knowledge of current software packages – Microsoft Office etc.
- ICT industry experience
- Experience of working as part of a team
Total rewards
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes.
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
