Applications for this job are now closed
Are you a problem solver? Have you got a passion for Customer Service and IT Support? Are you an NTU placement student?
NTU prides itself on providing our students with excellent placement experiences. Our placements give you hands on experience, allowing you to develop your knowledge and skills.
You can help shape our services to make a real difference. See NTU from a different point of view and join us for your placement.
What You'll Do
We're looking for great communicators to join our high performing and friendly Service Desk team. You’ll provide essential support to staff and students on a variety of IT services, building on our excellent reputation for customer care.
We just need you to be customer-focused, enthusiastic, and willing to learn.
The Service Desk has an excellent reputation for both customer care and technical support, where we support academic and administrative staff, and students across the University. You will work as part of the team where you will:
- Be the first point of contact for IT services
- Provide advice to users to resolve both software and hardware incidents and requests
- Troubleshoot queries and provide support to the team and users
Interview Date on W/C 15th May 2023.
Don't take our word for it
Here's what our current placement student's have to say:
"As someone without the typical IT background, I have loved my experience so far of working at the DT Service Desk. It has taught me many skills like problem solving, I love the team I work with, and every day feels different."
"My placement has been a very eye-opening experience that has allowed me to see how the university functions behind the scenes which you can’t fully appreciate the scale of as a student. I have enjoyed the experience and have been able to improve my IT and communication skills while gaining real-life experience."
About NTU
This position is only open to undergraduate and postgraduate students of Nottingham Trent University where a work placement is required of the course. Applications from overseas students currently studying on a Tier 4 visa will be considered alongside other applications.
NTU prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
