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Closing soon
We have an exciting opportunity to join OakNorth Bank as a Commercial Analyst, Business Banking. This is a full-time permanent position in London, 5 days a week, reporting to our Commercial Director.
Key responsibilities
- The key responsibility of this role is to support the Business Banking growth team, from origination to in-life management of OakNorth business banking customers
- Completing tasks to support the origination of business banking accounts; example include handling inbound customer calls, making outbound customer calls, responding to emails, and actioning customer data tasks
- Working with our Customer Support team with in-life management of business accounts; examples would include preparation of reports/statements and handling account queries
- Providing customer support with a friendly, timely and helpful manner
- Resolving customer incidents or changes wherever possible at first point of contact, or when appropriate, escalate calls to resolve complex issues, gathering sufficient information to enable colleagues to support through to resolution
- Proactively developing personal product knowledge and customer support skills, including regular communication with colleagues to share information and best practice
- Contributing to ad-hoc duties and projects as determined from time to time by members of the management team
- Working cross functionally with all other relevant business departments by communicating valuable customer feedback and keeping them informed of customer issues and successes
- Ensuring ongoing development of commercial and customer service skills within the role
- Actively minimising the risk to the business and the customer by focussing on process controls
Key skillsets
- Want to embrace a and build a career with one of the best performing commercial banks globally
- Excellent interpersonal skills
- Strong communicator both verbally and in writing
- Good telephone presence
- Good analytical skills
- Organisation and time management skills essential
- Willingness to learn and develop new skills
- Resilience and the ability to work under pressure, and to pressing deadlines / SLAs
- Ability to deliver commitment and exceed targets
- Computer literate (basic skills of Microsoft Word, Excel, and PowerPoint required)
- Detail oriented
- Previous experience within customer service role preferred but not required
- A passion for delivering a great service experience
- Ability to go the extra mile for our customers
- Flexible with working hours and team shift patterns
- Open to occasional weekend work and/or evening hours when and if required
- Undergraduate degree or above preferred but not required
Benefits and perks
- Equity - We want people to have a stake in the business so that all our interests are aligned
- 25 days holiday
- Personalised benefits – opt-in to what matters to you
- Subsidised Private Medical Insurance with Bupa
- Enhanced maternity and paternity leave
- Wellbeing and social events
- In-house Barista Bar in London office
- Support causes that matter to you – Volunteering time off
- Salary sacrifice schemes - Cycle to work, nursery, gym, electric car scheme
