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OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be.
This role sits within our Technical Services division.
Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and are proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role.
About the role
Key responsibilities
The Client Liaison Officer will be recognised as the GPA point of contact, will represent GPA and will demonstrate in-depth knowledge of the building and take ownership of a customer’s issues or requests.
- Establish good working relationships with the customers to be recognised as the natural “go to” person and a trusted partner to deliver on the GPA value proposition.
- Booking in of Sub-Contractors for planned works.
- Ensuring both OCS Team and GPA are updated with the correct information and documentation as required. • Attend Tier 1, site and Team meetings, take meeting notes and provide timely updates within the meetings
- Supporting with Audits in Cabinet Office locations.
- Liaise with ad-hoc tasks allocated by Contract Manager or Cluster Manager.
- Liaise with Helpdesk Team in Glasgow daily
- Undertake and maintain changes to GPA dedicated documentation including but not limited to organisation charts, H&S documents and provide updates for GPA / OCS meetings Link into Contract Admins and Quotes Assistant and support as required.
- Record Keeping - Ensure all relevant documentation is filed on the central drive General Maintain and develop good communication with clients, site-based team, suppliers and subcontractors, producing high quality documentation, statistical data and customer reports
- On-site support with general enquiries, queries from both customer and site-based teams.
Essential hiring criteria
- Security Clearance – ability to maintain a high level of confidentiality at all times.
- Administrative experience in a busy, pressurised environment
- Attention to detail
- Effective communication skills
- Demonstrated ability to work independently and as a team
- Working knowledge of Microsoft Office software, (Word, Access and PowerPoint)
- Advanced in Excel
- Excellent telephone manner, with strong communication and interpersonal skills
- Demonstrated written and oral communication skills
- High degree of discretion dealing with confidential information
Person specification
Excellent Communication skills: Able to adopt communication to audience and create effective written documents and reports. Able to develop, maintain and manage relationships with a variety of stakeholders.
How to apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
