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The Operational teams are at the core of One Utility Bill. As our Operational Support Advisor, your determination, dedication and attention to detail will ensure that our teams can perform at their best to achieve our ambitious targets! You will support our B2C Sales teams, Partnerships team, and Marketing team in a wide-range of tasks and so being able to drop and roll is an essential!
A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.Our people scored us a whopping 9.2 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.
What you'll be doing?
Working closely with, and reporting into the Executive Assistant of Operations, you will be responsible for a wide range of duties that will contribute to the day to day functioning and success of our Operational teams.
This role will give you the exciting opportunity to learn about the customer journey and how we identify, attract, and convert leads to sales. You will also gain insight into cross-team processes and learn how teams collaborate to improve both our internal performance and customer experience. As you develop into this role you will be able to see your ideas come to life and the impact you are making through the success of the teams supported. You will be working between 9-5pm Monday to Friday with the occasional Saturday and late shifts in Summer and month ends.
Some of the things you can expect in this role:
- Completion of weekly and monthly reporting
- Conducting analysis of reporting to guide decision making
- Monitoring customer self-sign ups to process sales and contribute to our B2C Sales targets
- Contacting inbound leads who have added card details to progress them to package completion
- Liaise with and support our Operational Leaders to work towards our business and team goals
- Validation of sales to ensure quality and improve customer experience
- Put forward ideas and suggestions for process improvements and efficiency gains
- Drop and roll to support different teams and get involved with the work carried out by these teams, covering absences if/when required
- Supporting on projects across the Operational teams
- Own difficult Meter Issues in the funnel and work with teams and suppliers to resolve in a timely manner for our customers
- Work within SLA’s and manage your time efficiently across your projects
A little bit about you
If the list below describes you, make sure you hit apply!
- Strong verbal and written communication skills are essential
- Confident phone manner
- Ability to multi-task and move between tasks using prioritisation
- Must be self motivated and have a positive attitude
- Problem-solving skills
- Resilience, understanding, patience and empathy
- Adaptable and a fast learner
What you’ll get from us
- £21,674 and an annual uplift to say thanks each January
- 25 days holiday each year, plus the option to buy or sell 5 days.
- Access to our brand new shiny employee discounts platform, Magpie.
- Up to £1500 for direct business benefit learning of your choice
- Team activities every month, a pension for your old age, office perks, an employee assistance programme, the loveliest company culture in the North East and oodles of opportunity to learn and develop your craft.
Next steps
Click apply with your most up to date CV and a couple of sentences on why you think you’d be a great fit in our Operational Support Assistant role.
Due to annual leave around the festive period, further communication and interviews for this role will take place in January but you may receive a response to your application prior to this.
