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Oracle Advanced Customer Services (ACS) provides unmatched, tailored support that ensures our customers’ Oracle technology investments deliver the cutting-edge innovation and performance their business requires to compete. Our comprehensive portfolio of ACS services and solutions help our customers to modernize their existing infrastructure, support technology innovation, and accelerate the adoption of the latest SaaS applications and cloud platform technologies.
What you'll do
Join a fun and flexible workplace where you’ll enhance your skills and build a solid professional foundation. As an Advanced Customer Services (ACS) Intern you will:
- Generate and analyse a variety of ACS revenue forecast, resource utilisation, customer satisfaction and customer project reports and dashboards for review with our UK and Ireland (UKI) ACS management team.
- Plan and organise internal workshops and initiatives with our UKI ACS management team and their direct reports who include Technical Account Managers, Project Managers and Advanced Support Engineers.
- Plan internal management events and workshops and ensure that they run smoothly on the day.
- Be an active member of the ACS team with the ability to draft documents and take part in a wide variety of activities across both our on-premise and managed cloud portfolios of services.
- Contribute new and different ideas around the day to day management of our business.
- Support and assist with the recruitment of new hires and contractors. Liase with outside agencies as required.
- Participate in a wide range of opportunities including; volunteering, training programs, wellbeing initiatives and much more.
What you'll bring
Let’s see what you can achieve when you dare to be yourself. What we are looking for:
- Undergraduate students completing a university placement program
- Energetic, articulate and motivated students on course for a 2:1 degree or higher with the right attitude and aptitude to succeed in a fast-paced business
- High level of energy, drive, enthusiasm, commitment, self-belief and achievement-orientation
- A real team player
- Good time management skills
- Good interpersonal skills
- Strong analytical skills, able to analyse data/situations and draw logical evidence-based conclusions
- Strong attention to detail
- The ability to self-manage, with strong organisational and planning skills
- Self-motivated to continuously expand personal and professional knowledge
- Not afraid to fail, not afraid to learn
- Strong proficiency in MS Office products (Excel, PowerPoint and Word)
A career at Oracle is defined by you. We give you the freedom—and the skills—to write your own success story. Whatever avenue you go down, you’ll gain priceless learning experiences and be supported to do your best work.
About us
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
