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We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.
Role Description
We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices. We're looking for more bright minds who'd love to change the world by solving complex problems.
As a User Experience Researcher, you are part of a product team. Your mission is to plan and conduct high-quality user research that provides valuable insights into user needs, problems, and behaviour patterns. You will help shape emerging research questions and ensure that user needs are a priority in product and design decisions.
What you'll do:
- Conduct research (both qualitative and quantitative) to help product teams make informed decisions about what needs to be built and how
- Work closely with product managers, designers, engineers, and other stakeholders to ensure that research insights are integrated into the design and product development process
- Synthesize research findings into clear and actionable insights that can be used to guide product decisions
- Guide the product team to leverage research wisely and with appropriate frameworks
Who you are
- Strong knowledge of UX research methods and techniques, including usability testing, heuristic evaluation, surveys, and interviews
- Ability to plan and execute research projects from start to finish, including research design, recruitment, data collection, analysis, and reporting
- Excellent data analysis skills, including the ability to identify patterns, themes, and insights from qualitative and quantitative data
- Experience in planning and conducting workshops and brainstorming sessions
- Good understanding of human-centred design principles, and various product development frameworks (i.e. Continuous Discovery, Double Diamond, Jobs to be done) and their limitations
- Create research deliverables that are clear, well-organized, and easy to understand.
Our Benefits
- Osome grows alongside you, but we already have a few perks:
- The opportunity to join a goal-driven startup with big ambitions
- The chance to *enter team & role impact*, and to help shape and define the way we work
- An open, inclusive working environment, with founders deeply-rooted in the startup space
- An agile working model focused on goals and performance
- Amazing London City HQ for those days that you want to work from the office.
- Private medical insurance
- 25 days holiday, plus bank holidays
- Quarterly social events
- Learning opportunities and mentorship from peers and leaders, including a yearly continuous professional development budget.
Equal Opportunity Statement
At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.
Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.
