Clarion Housing Group are looking for ambitious, passionate and dedicated Graduates to embark on a journey with our brand-new Graduate Programme within our Housing Department.
The role
You will take part in a two-year development programme providing four rotations across our teams covering all housing. You’ll be working with a range of teams from frontline housing management and estate services, to resident involvement and performance management. The rotations will give you hands-on experience of working in social housing and helping to tackle the housing crisis.
You will also be tasked with project work and participating in mini work placements across the housing and customer services departments, so you can understand and learn about how best to support residents. Further to this you will be invited to shadow senior staff members and network with a wide range of colleagues across the business.
The company
Being a graduate at Clarion gives you so much more than just a job. You will be part of the largest housing provider in the country. We provide a place that 360,000 people call home and we want to do more by building and creating homes and communities that people want to live. You have the opportunity to be part of this and to make a real difference to so many.
Clarion is a company where every individual is able to succeed and is encouraged to reach their full potential within a culture that promotes diversity, inclusion and mutual respect. The Clarion Way puts our customers and people at the heart of all we do through clear leadership, a meaningful shared purpose and high levels of personal responsibility.
Key responsibilities
You’ll take part in four six-month rotations across a range of teams. The rotations will be in Neighbourhood Management (covering frontline housing support), Tenancy Specialists (covering management of anti-social behaviour), estate management (covering caretaking and grounds maintenance of the estates and community areas) and Regional Operations (covering performance management and service improvement).
You will have a line manager for each rotation and the aim will be to grow your knowledge and ensure you can practically apply it by the end of each rotation. In addition to line management, you will have senior support from your Head of Operations and a mentor (who will be a Director in the Group). You will be asked present to the regional leadership team at the end of each rotation to show what you have learnt.
A typical week will include a team briefing, completing a set of tasks that require liaising with residents and staff to resolve problems and issues, keeping excellent records on the systems, dropping into a meeting about a management issue, meeting with senior staff about a sensitive case, supporting your managers to meet with stakeholders, carrying out some research to find a suitable solution to a resident or estate problem, completing and estate inspection, overseeing a project that will improve a local area used by residents, participating in a contract management meeting and carrying out online and face to face learning. No one day is the same and you will be challenged, and supported, to balance your workload and deliver for the residents.
Skills, knowledge and expertise
- We’re looking for talented and self-motivated individuals with a proven track record of successfully applying themselves both academically and through relevant work experience.
- You must have achieved a minimum of a 2.2 in your degree in the past 3 years. Ideally this would be related to housing, social policy, social sciences or community development, however we are also keen to hear from those with other qualifications that bring relevant experience to a social housing setting.
- You will be a self-starter, ambitious team player who can use their initiative to ensure personal and business success.
- A demonstrable interest in social housing
- Excellent organising, planning and time-management skills with experience of working to deadlines across a variety of projects
- Problem solving skills and adaptable to change
- Good numeracy and literacy skills
- Good communication and listening skills, both written and verbal
- Good knowledge and experience of using Microsoft packages (Word, Excel, Powerpoint)
- You must have the right to work in the UK on a permanent basis without restriction as unfortunately Clarion are unable to sponsor working visas for this particular role.
Benefits
The programme is designed to provide you with the relevant training and work experience to allow you to grow into a competent and professional staff member at Clarion, with a view to helping you become a future leader. To complement the practical experience you will gain, we will also pay for you to complete the Chartered Institute of Housings Level 4 qualification.
Upon successfully demonstrating a fully competent performance you will have the opportunity to apply for roles in Clarion Housing. We will provide support to help you grow and develop though out your time at Clarion.
In exchange for your commitment and dedication, we will provide you with a generous benefits package that includes:
- Annual Salary: £31.5k London £27.3k Norwich
- Initial 25 Days annual leave (plus bank holiday),
- A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!
- Matched pension contributions of up to 7.5%
- Flexible and agile working for the majority of our employees.
- Company Bonus Scheme
- Eye care vouchers
- Holiday trading scheme allowing you to buy and sell leave
- Free counselling and legal advice scheme for you and your family
- Interest free loans for season tickets
