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Are you passionate about delivering exceptional customer service, driving change, and making a tangible impact? We’re looking for a Project Officer to join our Asset Investment team and play a key role in managing and delivering successful housing projects.
As a Project Officer, you will support the Asset Investment team in achieving departmental objectives and ensuring outstanding customer satisfaction. You will collaborate with internal and external stakeholders, providing essential project support to deliver high-quality investment works across our housing stock.
To be successful in this role you’re
- Able to build and maintain strong relationships with stakeholders, ensuring customer needs are supported.
- Proactive in delivering excellent customer service by resolving queries and managing expectations effectively.
- Skilled at ensuring accurate record-keeping, data tracking, and reporting to meet KPIs.
- Capable of managing contract partners and consultants to deliver projects on time and within budget.
- Competent in supporting project administration, including financial processes, procurement, and risk management.
- Effective in working closely with Resident Liaison Officers to engage and communicate with residents about projects.
What we’re looking for
We’re seeking an enthusiastic, detail-oriented individual with a proven track record in delivering excellent customer service and supporting complex projects. You will excel at building positive relationships, managing multiple priorities, and solving problems effectively. Proficiency in Microsoft Office, data interpretation, and working with contractors or consultants is essential. A strong understanding of Health & Safety and relevant legislation is key, while experience in the construction or social housing sector is highly desirable. If you’re a proactive, organised team player with a passion for delivering high-quality work, we’d love to hear from you.
