Applications for this job are now closed
Do you have exceptional IT skills and see yourself as a bit of an Excel and Power BI wizard? Are you comfortable in handling data in varied formats? Are you an excellent communicator who would love the opportunity to join a growing global organisation?
If you’ve answered yes to the above questions, then we’d love to hear from you!
The role
You will be responsible for collating and analysing Service Delivery data to support reporting analysis and forecasting for the team. Reporting to the Global Head of Service, this is a unique opportunity to take ownership of data and internal reporting to focus on aligning any manual reporting with system generated data to enable reliability and consistency of management information (MI).
You will be involved in duties such as:
- Taking accountability for the integrity of data and reporting whilst continuously driving improvement in reporting and processes
- Being responsible for conducting trend analysis on complex data sets and working with service colleagues to inform of any discrepancies, variances and trends identified with the data
- Providing data analysis to enable the Service and Technical teams across the business to drive improvement in customer experience across all KPI’s and measures
- Providing data analysis to enable forecasting of service spares demand of components and kits
- Automating reporting by aligning manual reporting and assisting in developing Service and Technical Dashboards
About you
It would be advantageous if you have previous exposure to Lean Six Sigma methodologies or associated analysis techniques. The successful candidate will have excellent IT skills in Microsoft packages, particularly Excel and any familiarity with SAP B1 or SAP C4C would be beneficial.
In addition you should possess:
- Excellent analytical skills – you must be comfortable working with large amounts of data, facts and figures
- Exceptional written and verbal communication skills
- The ability to work both in a team and independently in an autonomous environment
- The confidence and ability to present findings and translate data and analysis into a comprehensive summary
About us
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
We are offering hybrid working with flexible start times as well as the opportunity to develop your career within an expanding global organisation. If you're looking to be valued and appreciated then look no further as we’d love to hear from you.
Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.
