Cookies — it's your choice

At Bright Network we use cookies and similar technologies to help deliver you the best possible experience. Some are necessary to help our website work properly and can't be switched off, and some are optional but support Bright Network in building and running the service that we provide to you.

Data we store

You can find out more in our privacy policy at any time by going to the link in our footer.

    1. Home
    2. Graduate Jobs
    3. Technology & IT Infrastructure
    4. Technical Support Consultant Nottingham 2023
    Lock Applications for this job are now closed
    Closing soon

    Pendragon’s IT team, based at our Head Office are looking for a new Technical Support Consultant who will join a growing team that are heavily involved in Pendragon’s future plans.

    Our technical support team are responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to diagnosing dealership connectivity issues.

    This role is an ideal entry point to start your IT career, internal training via your work place mentor is provided, you will also be given access to the Microsoft ESI (enterprise skills initiative)

    What does the role of Technical Support Consultant involve?

    • Escalating IT issues to other areas of the business where needed
    • Accurately logging tickets on Zendesk
    • Diagnosing and resolving technical issues
    • Providing desktop support
    • Supporting and maintaining MS Server/Desktops and MS Exchange
    • Setting up and configuring new laptops and desktops
    • Installing authorised software to laptops and desktops
    • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
    • Antivirus installation to all desktops and laptops
    • Fault finding to laptops and desktops
    • Completing internal user moves including phones
    • Patching of network and phones
    • Setting up new users and disabling expired accounts in accordance with HR requirements

    What do you need to succeed in the role of Technical Support Consultant?

    Pendragon IT are very much a person first recruiter and we are looking for a positive person who works well as part of a team and is keen to learn, develop and add to their IT skillset.

    The ideal candidate should be a good communicator, well organised and a strong problem solver. They will have a base knowledge and experience of the Microsoft stack including Windows, Office 365 & SharePoint.