Sales Support Coordinator London 2024

To provide an exceptional level of customer service to our customer accounts. The Sales Support Coordinator will provide first line support to customers for account queries and issues, and will work closely with the Sales Managers and other internal groups to ensure the customer receives an outstanding service.

Primary accountabilities

• Managing the day-to-day operation of customer accounts and working closely and actively with the Sales Managers to achieve results.
• Taking ownership for customer system set up, updates, renewals and account closures in SAP S/4 and for ensuring the customer has the correct access to DTN Tabs (allocations viewer) and the MyPhillips 66 customer portal, where appropriate. Creating deals on SAP S/4 for the Terminal Supply contracts.
• Preparing ad hoc reports and data analysis in support of the ongoing customer relationship and actively looking for opportunities to improve on efficiency and results. For example, providing accurate forecasts for customer volume vs actuals and contractual obligations.
• Ensuring the billing process is completed in a timely manner and the raising of correction credits/debits process is adhered to.
• Undertaking a range of regular, month-end and ad-hoc administrative tasks, including monitoring of transactional activities (e.g. pricing and billing) to ensure accuracy of data reporting.
• Working closely with the Demand Lead to deal with supply and allocation queries.
• Working with other groups such as Product Accounting, Credit, Accounts Receivable and Accounts Payable.
• Providing cover within the team, which will involve learning about other channels of the business.
• Providing cover for the Sales Managers, as and when needed.
• Maintaining a strong control environment in accordance with Phillips 66 Process and Controls Standards.

Critical skills

• Hold the legal right to live and work in the UK on a permanent basis without restrictions, or meet the relevant criteria for employer sponsorship
• Bachelors Degree in a relevant discipline desirable
• Excellent attention to detail and an ability to manage and prioritise different tasks.
• Collaborative team player with the ability to work both independently and as part of a wider team.
• Strong can-do attitude and an excellent customer service ethos.
• Strong numerical skills with business acumen to manage customer financial data and internal accounting requirements.
• Excellent analytical skills and the ability to analyse data to draw conclusions and solve problems.
• A continuous improvement mind-set regarding processes and admin tasks.
• Proficient in MS-Office applications, particularly Excel.

Phillips 66 has significant marketing operations in Europe. In the UK the business is primarily wholesale, selling fuels to distributors (some of whom are branded JET) and resellers. The fuels are either collected by customers or delivered through a contracted road tanker fleet operating out of a number of UK distribution points. In addition, Phillips 66 Limited supplies a network of approximately 330 independently owned petrol forecourts, all of which are branded JET.

Other markets served are aviation, marine and LPG. JET supplies some of the UK's growing secondary airports using owned and shared refuelling tankers and storage, and delivers to airlines through contracted refuelling operations. Marine markets are served using contracted vehicles, as is the LPG business.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of Wednesday 6th March 2024.