Informatics Support Specialist Apprentice 2023

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

About the role

In this role, you have the opportunity to make life better.

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

The Remote Informatics Support Specialist apprenticeship scheme is strategically vital to the future success of our Customer Service & Equipment sales business in many ways. Most notably, it is extremely challenging to recruit individuals with the correct skillsets and work ethics from outside of the business, therefore by developing our own talent from within, we can produce a funnel of experienced and competent individuals with a customer first attitude who can progress into field based technical roles as natural attrition takes place.

Your responsibilities

You will work within our UK based Level 1 Support team to provide service for our Enterprise Diagnostic Informatic (EDI) solution install base. You will also ensure our customers’ future equipment investments are with Philips, through the delivery of best-in-class service levels. By doing this, you will be supporting our customers to improve the lives of 2.5 billion people by 2025 as well as developing your own skills to become a future leader in Healthcare.

You are a part of

A dedicated team of engineers working within the EDI sector (Including such as Radiology, Cardiology & Digital Pathology IT Solutions). As an Informatics Support Specialist Apprentice, your role underpins our technical future, you will be assisting Engineers, learning in real life situations and gaining life skills which will develop you towards a future in medical systems.

Desired skills

• Strong communication and customer focus
• An ability to demonstrate logical thinking and a desire to begin a career in a 'hands on' software engineering role
• Problem solving
• An interest in IT, networking, and system connectivity
• A good communicator, confident speaker, and team player
• Fluent in both spoken and written English

Personal qualities

• Confident
• Willingness to learn and improve continuously
• ‘Can do’ attitude
• Team player
• Ability to take ownership where needed and show initiative in problem solving
• An ability to demonstrate logical thinking, and a desire to begin a career in an engineering role

Qualifications required

• Education to GCSE standard, minimum of 5 GCSE including Maths, English and Physics Grades A-C or equivalent.
• Minimum of 2 A levels, BTEC or equivalent, including Information Technology related study.
• An interest in pursuing a career in IT, networking, and system connectivity.
• Full, clean driver’s license essential.

In return, we offer you

• The experience of working with and learning from a highly disciplined medical engineering team as part of a global health technology organization.
• The opportunity to gain a recognized level 3 qualification via an accredited training provider: IT solutions technician / Institute for Apprenticeships and Technical Education
• The opportunity to personally develop your skills and knowledge through assisted field exposure with a view to progressing into a permanent career in medical engineering.
• A challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences.At Philips, we value that our people can be healthy and do well and that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person.  Thus, we offer competitive benefits, a flexible work schedule and access to regular local health & well-being focused activities.  

This is in addition to

• A competitive apprentice salary and benefits package.
• Access to a wide variety of flexible company benefits, including matched pension contributions, and the option to purchase additional holiday.
• Philips University is available to all employees for learning and development opportunities.
• 25 days holiday allowance from the beginning, plus bank holidays
• The Philips Employee Shop which allows employees to buy Philips products at discounted prices.
• An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential.
• After completing the apprenticeship scheme, suitability would be assessed for full time employment as a Philips Informatic Support Specialist.

Recruitment process

• Please submit a detailed CV as well as a motivational statement which outlines why this apprenticeship at Philips is of interest to you.
• Please note all applicants will be required to attend a pre-entry interview with our training provider before an application can be progressed. This will be in addition to an interview with the Philips Apprentice Recruiter.
• Following this, successful candidates will then be invited to an assessment centre.

Things to consider

• Please note all applicants will be required to attend a pre-entry interview with our training provider before an application can be progressed. This will be in addition to an interview with the Philips Apprentice Recruiter.
• Please note the location of the role is Farnborough, Hampshire where we work in a 3:2 hybrid working model (3 days in the office, 2 days from home).
• This is an office-based role however there may be a requirement to travel to our customer base from time to time, candidates will need to be willing to travel to hospitals throughout the specific area, flexibility will be required in terms of work location. Any related travel costs will be fully covered by Philips.
• You will be fully supported by a Philips colleague at all times.
• Candidates must have a full, clean UK driver’s license due to the potential travel required as part of the role.
• Successful candidates will be required to complete a DBS check (criminal check) given the healthcare nature of the work.

Why should you join Philips?

We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

Equal opportunities

Philips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Should you require any reasonable adjustments to enable your participation in the interview process, please advise us of this in your application.